Meeting & Events Digital, Housing & Delegate Management Senior Manager

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.   Enterprise Services (ES) was established in 2022 to provide efficient, resilient, and scalable services to support the evolving needs and complexities of a more digital BCG. ES brings together business-critical operations - such as Procurement & Payables, Global Finance Operations, and Executive Support Services - alongside specialist expertise including Real Estate, Travel, and Meetings & Events. United by a common service mindset, ES enables every BCGer to focus on the work that matters most by giving time and energy back through streamlined, reliable service delivery. In doing so, ES creates cost advantage and strengthens BCG’s market differentiation, while reducing risk through consistent controls and business continuity. Through scalable platforms and globally integrated ways of working across our strategic core global hubs, Enterprise Services enhances agility and helps unlock the potential of those who advance the world.    Within Meetings & Events (M&E), BCG's rapid growth and transformation have driven the team to evolve in response to an increasingly complex global events portfolio. This includes strengthening operational infrastructure, expanding contingent workforce capabilities, and integrating technology and innovation into the planning and delivery of events worldwide. The team embraces an entrepreneurial, data-driven, and customer-centric approach, continuously challenging existing practices and identifying opportunities for improvement while fostering an inclusive culture built on collaboration, continuous learning, and adaptability.

What You'll Do As the Meeting & Events Digital, Housing & Delegate Management Senior Manager , you will play a key leadership role within the Digital, Housing & Delegate Management (DHD) capability, translating the DHD service strategy into high-quality, scalable delivery across registration, digital event platforms, delegate management, and housing and accommodation services. You will support a global portfolio of complex and high-profile meetings and events, ensuring seamless, brand-aligned, secure, and operationally resilient participant experiences across in-person, hybrid, and virtual formats.   In this role, you will combine deep functional expertise with end-to-end service ownership, independently leading complex programs and workstreams, anticipating and resolving escalated challenges, and shaping functional practices through data-driven insights, expertise, and sound business judgment. You will also directly manage a team of up to five colleagues, providing clear direction, fostering accountability, and supporting professional development while empowering the team to deliver high-quality outcomes.   Additionally, you will act as the business owner for M&E's core digital and housing platforms, partnering closely with Product and IT teams to define business requirements, establish priorities, shape technology roadmaps, and contribute to governance and release decisions. You will ensure that these platforms continue to meet evolving business, user, security, data, and operational needs. As a trusted partner to event owners and senior stakeholders, you will translate complex or ambiguous requirements into practical solutions and drive continuous improvements in the design and delivery of DHD services.
Your responsibilities will be:   Service Leadership & Delivery
- Translate the DHD service strategy into clear operating priorities across registration, digital and housing platforms, delegate management, and housing/accommodation services, coordinating internal teams and external suppliers to deliver an integrated service.
- Lead complex, high-profile event service delivery across multiple regions and stakeholder groups, directing project teams and external suppliers while maintaining a cohesive participant experience across digital and housing touchpoints.
- Manage operations, programs, and projects that provide leverage to the DHD Director; anticipate changing priorities, allocate resources effectively, and drive complex work to high-quality outcomes.
- Establish and reinforce practical standards, playbooks, quality controls, and service measures that improve consistency, scalability, and stakeholder experience.
- Identify service risks and operational dependencies early, develop mitigation plans, and resolve escalated issues with sound judgement and appropriate stakeholder engagement.
Business Ownership of Digital & Housing Platforms
- Act as business owner for M&E's digital and housing technology platforms, accountable for ensuring the products meet business and user needs and support the end-to-end event service model.
- Partner closely with Product and IT teams to define business requirements, prioritize enhancements, shape product roadmaps, and make informed trade-offs across user experience, functionality, risk, cost, and technical feasibility.
- Represent M&E business needs in platform governance, release planning, testing, adoption, and change management; ensure new capabilities are operationally ready and embedded into team workflows.
- Use platform performance, participant feedback, service data, and stakeholder insights to identify root causes, develop improvement priorities, and influence future investment decisions.
- Promote responsible adoption of automation, AI, analytics, and emerging event technologies where they can improve participant experience, efficiency, data quality, or resilience.
Housing & Delegate Experience
- Oversee the housing/accommodation service alongside registration and digital delivery, ensuring room-block, booking, participant communication, and data processes are integrated into the broader attendee journey.
- Partner with internal teams and external providers to ensure housing services are delivered to agreed standards, with clear ownership, controls, escalation paths, and service expectations.
- Drive simplification and standardization across housing workflows and technology, identifying opportunities to reduce manual effort, improve data accuracy, and strengthen the participant experience.
- Ensure appropriate attention to data privacy, security, contractual obligations, and operational risk across housing and delegate-management processes.
People Development & Leadership
- Line manage a team of up to five colleagues, setting clear objectives, priorities, deliverables, and team norms while creating an inclusive and high-performing environment.
- Coach team members, provide frequent developmental feedback, create opportunities for growth, and lead the performance management process throughout the year, including goal setting, regular check-ins, and reviews.
- Balance empowerment with managerial direction, enabling team members to take ownership while providing support and intervention when complexity, risk, or stakeholder needs require it.
- Build capability across digital event design, housing, platform ownership, data and analytics, and consultative stakeholder management through knowledge sharing and practical apprenticeship.
Stakeholder Engagement & Continuous Improvement
- Act as a trusted advisor to event owners and senior stakeholders, framing complex or ambiguous requirements clearly and translating them into practical service and technology solutions.
- Lead cross-functional conversations and working groups with Product, IT, Procurement, event teams, housing and technology suppliers, and other partners; encourage open dialogue, influence perspectives, and drive decisions to resolution.
- Develop clear, data-informed narratives and recommendations that explain trade-offs, risks, priorities, and opportunities to stakeholders with different levels of technical expertise.
- Bring external benchmarks, supplier capabilities, and emerging practices into the team, and lead targeted improvement initiatives that strengthen quality, scalability, and value creation.

What You'll Bring  
- 8-10 years of relevant experience in digital events, meetings management, technology-enabled operations, product/business ownership, or a related function, ideally in a global professional services or enterprise environment.
- Deep working knowledge of event technology and digital participant journeys, including registration, mobile/event apps, virtual or hybrid platforms, on-site technology, and delegate-management tools; experience with Cvent or comparable platforms strongly preferred.
- Experience overseeing housing/accommodation or adjacent event services, with an understanding of the operational, supplier, data, and participant-experience considerations involved.
- Demonstrated experience acting as a business owner, product owner, or senior business partner for SaaS/digital platforms, including requirements definition, prioritization, roadmap input, testing, adoption, and continuous improvement.
- People management experience, including coaching, feedback, performance management, and development of a team; experience leading up to five direct reports preferred.
- Proven ability to manage complex programs and multiple concurrent priorities with a high degree of autonomy, anticipating risks and resolving escalated issues.
- Strong analytical, problem-solving, and communication skills, with the ability to frame ambiguous information and develop data-informed narratives that influence stakeholders.
- Strong understanding of data privacy, security, compliance, and risk considerations relevant to digital event and participant-management services.
- Experience working across global, cross-functional teams, particularly with Product, IT, Procurement, business stakeholders, and external suppliers.
- Bachelor's degree or equivalent experience preferred.
- Willingness to travel approximately 10-20%.

Who You'll Work With The Senior Manager works closely with the DHD Director and colleagues across BCG's Global M&E team, and partners extensively with Product and IT teams as the business owner for M&E's digital and housing platforms. The role also collaborates with event owners, Practice Areas, Executive functions, Procurement, and external technology and housing partners to deliver reliable, scalable, and continuously improving services.

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