Manager - Analytics

Responsibilities

- Develop and execute BI and analytics strategies to support business growth and data-driven decision-making.

- Partner with business teams to identify priorities, KPIs, and reporting requirements.

- Create and maintain dashboards, reports, and data visualizations to deliver actionable insights.

- Analyze mall performance, CRM data, marketing campaigns, customer behavior, and digital engagement trends.

- Conduct benchmarking and performance analysis to identify business opportunities and drive improvements.

- Apply data analytics and predictive modeling to support revenue growth and operational efficiency.

- Work closely with IT teams to ensure data quality, governance, and system integration.

- Present insights and recommendations to senior management and key stakeholders.

- Lead and develop the analytics team while fostering a culture of innovation and continuous improvement.

- Handle ad hoc reporting and business analysis requests.

Requirements

- Degree in Data Science, Statistics, Mathematics, Business Administration, or a related discipline.

- 8+ years of experience in Business Intelligence, Data Analytics, or related fields.

- Experience in Retail, FMCG, Shopping Malls, CRM, or Loyalty Programs is highly preferred.

- Strong SQL skills and hands-on experience with BI tools such as Tableau, Power BI, or similar platforms.

- Knowledge of ETL processes and data warehouse/datamart development is an advantage.

- Strong analytical, problem-solving, and business acumen with the ability to translate data into actionable insights.

- Proactive, self-motivated, and able to manage multiple priorities in a fast-paced environment.

- Strong communication and stakeholder management skills.

- Proficient in Excel, SQL, and BI reporting tools.

- Good command of written and spoken English and Cantonese.

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