Customer Technical Service with German

Job Title:
Customer Technical Service with German

Job Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
## About the role

Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure high-quality customer experience across multiple communication channels.

Key Responsibilities:

- Provide technical support via phone, email, and chat.

- Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.

- Guide customers through product setup, installation, configuration, and maintenance.

- Identify root causes of technical issues and determine appropriate solutions.

- Escalate complex cases to specialized teams when necessary.

- Document customer interactions and technical findings accurately in internal systems.

- Educate customers on product features, best practices, and preventive maintenance.

- Ensure customer satisfaction while meeting quality and productivity targets.

Requirements:

- Fluency in German (C1) and English (B2).

- Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.

- Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.

- Ability to analyze problems and provide clear, customer-friendly solutions.

- Good knowledge of Windows environment and MS Office applications.

- Excellent communication and interpersonal skills.

- Ability to work independently and manage multiple customer inquiries simultaneously.

- Readiness to work from an office in Katowice.

Nice to Have:

- Technical education or relevant certifications.

- Experience with CRM or ticketing systems.

What do we offer:

- Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.

- Labor contract with attractive salary.

- Full-time position available as of 16.11.2026.

- Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.

- Development programs like Concentrix Academy for the future Team Leaders.

- Unlimited courses (Concentrix University, LinkedIn Learning).

- Recommendation program Refer a Friend with bonus up to 4000 PLN!

- Recognition programs: Game Changer Award as well as Be The Best.

- Relocation support to Katowice.

Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:
English, German (Required)

Time Type:
Full time