About this role
Job Requirements
Role/ Job Title: Senior Associate - Branch Operations
Function/ Department: Wholesale Banking Operations
Job Purpose: To sustain better client servicing by way of exhibiting superior service delivery for Trade /GBO/CMS/KYC products and using banking expertise to support Business. To act as senior resource in terms of knowledge expertise of different Products. To provide timely support to all business & external stakeholders and to manage their requirements, which should be in tandem with internal process & guidelines. To assist and support Team Manager & Lead to achieve organisational goals as per KPI. To avoid any financial and reputational risk of the bank.
Roles & Responsibilities:
- Handle operations involving Trade Finance, GBO, KYC, CMS, Clearing with respect to Branch process.
- Responsible for ensuring quick turn-around time and error-free processing of transactions.
- Responsible for monitoring the Customer calls/queries and meeting the oversell customer expectation.
- Performing daily reconciliation of the transactions handled during the day.
- Performing daily reconciliation of internal suspense accounts.
- Ensuring details are properly captured in the Inventory Registers like DD, Cheque, Bank Guarantees etc, as the case may be.
- Demonstrating good product understanding and process knowledge for mentioned products in interactions with customers.
- Ensuring basic hygiene of the operations at the branch inters of Customer Service, Record keeping & Audit.
- Highlighting/Suggesting ideas in area of operations.
- Support /assist Associate in executing day to day operations.
- Ensure all regulatory reporting and adherence to compliance related aspects for branch.
- Driving & publishing periodical reporting / MIS as required by Branch Operation Managers.
- Helps the branch in identification of gaps in SOP and elimination of manual steps.
Educational Qualification:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 3–6 Years of relevant experience.