About this role
Key Responsibilities & Requirements
Key Responsibilities
- Answer incoming phone calls promptly and professionally.
- Respond to general questions and assist callers with routine concerns.
- Direct calls to the appropriate staff members or departments.
- Take accurate messages and ensure information is communicated to the appropriate personnel.
- Greet visitors and direct office traffic in a professional and courteous manner.
- Complete basic filing, scanning, and document organization.
- Maintain organized records and handle documents carefully.
- Provide general administrative support as needed.
- Maintain a clean, organized, and professional reception area.
- Protect confidential information and follow office procedures, particularly when handling sensitive documents or communications.
Qualifications and Ideal Candidate Qualities
- Strong verbal communication and active listening skills.
- Friendly, professional, and customer-service-oriented demeanor.
- Dependable, punctual, and committed to consistent attendance.
- Organized and detail-oriented, with the ability to complete tasks accurately.
- Able to remain calm, patient, and courteous when handling questions or concerns over the phone.
- Comfortable speaking with clients, visitors, and office personnel.
- Able to follow instructions, use good judgment, and ask for assistance when needed.
- Basic computer skills, including the ability to scan documents and manage electronic files.
- Ability to multitask, prioritize responsibilities, and stay productive in an office setting.
- Willingness to learn office procedures and adapt to the needs of the workplace.
Work Schedule
Monday-Thursday: 9:00 AM to 5:00 PM
Friday: 9:00 AM to 1:00 PM
Experience and Education
Previous receptionist, customer service, or administrative experience is preferred but not required.
Entry-level candidates are encouraged to apply.
A high school diploma or equivalent is preferred.
Training and guidance may be provided for routine office procedures.