GP Receptionist & Administrator

Job Description

Job Title: GP Receptionist & Administrator

Experience in Primary Care/General Practice (Desirable)

Experience with EMIS (Desirable)

Contract Type: Employment Contract

Hours: Part-Time - 30 hours per week

Salary: £12.71 to £13 per hour

Immediate Start (Preferred)

Schedule:

- Day shift

- Evening Shift

Work authorisation:

- United Kingdom (required)

- DBS Checked

Work Location: The Fryent Way Surgery (Kingsbury)

Job Overview:

The role is primarily based in The Fryent Way Surgery (TFWS). The applicant will have experience in receptionist and administrative skills within General Practice, Healthcare or the Private Sector. Key skills include excellence in interpersonal and communication skills, leadership and IT skills. In addition, a background of good written and spoken English and Maths is required. Shorthand skills are not essential but would be a bonus in this post.

The GP Health Administrators are responsible for all aspects of reception work and patient centred healthcare administration and will work with our clinical team to deliver their role.

- Ideal candidates will have some experience in using current General Practice IT systems such as EMIS, Docman, AccuRx & Relias.

- Good written and spoken communication.

- Punctuality is a must.

- Basic IT knowledge is required.

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving workload and staffing levels:

- Provide reception and administrative support in line with the practice rota and operational needs.

- Cover reception and administration duties as required and support patient care through effective administrative processes.

- Undertake additional responsibilities and training to support service development and career progression

- Communicate effectively and professionally with patients, carers, colleagues and external agencies.

- Promote equality, diversity, confidentiality and patient dignity at all times.

- Support teamwork, problem solving and continuous improvement within the practice.

- Adapt communication methods to meet individual patient needs.

- Manage appointments, patient registrations, online access requests and patient record updates.

- Process repeat prescription requests, referrals, patient recalls and registration queries in line with practice policy.

- Support immunisation, screening and chronic disease recall programmes.

- Handle patient enquiries, complaints and telephone calls professionally and efficiently.

- Maintain accurate patient records using EMIS and other NHS systems.

- Support chaperoning, translation and transport arrangements where appropriate.

- Process incoming and outgoing correspondence, scanning and coding documents using Docman and EMIS.

- Manage electronic data transfers, emails, referrals and workflow tasks accurately and efficiently.

- Support repeat prescription administration, pathology results processing and document management.

- Maintain accurate filing, post handling and administrative records in line with practice procedures.

Additional Management of medical records:

- Make and receive patient-related telephone calls, including recalls for appointments, screening and immunisations.

- Contact patients regarding abnormal results, follow-up appointments and health reviews as directed by clinicians.

- Use EMIS, Docman, GP2GP, e-Referrals, Open Exeter and other NHS systems effectively.

- Manage patient registrations, online access applications, appointment templates and clinical workflows.

- Process electronic letters, laboratory reports and coding tasks accurately.

- Support text messaging services, audits, reporting and data quality processes.

- Support recall systems for chronic disease management, cervical screening, childhood immunisations and other NHS targets.

- Assist with QOF, safeguarding, cancer care, dementia, learning disability and other patient care programmes.

- Support diabetes clinics, screening services and nursing home patient administration.

Staff Support & Practice Services:

- Support colleagues with administrative queries and contribute to staff training and induction.

- Attend meetings, take minutes when required and complete mandatory training within required timescales.

- Support medical students, GP trainees and work experience placements where appropriate.

- Support medical reports, claims, audits and administrative services in line with practice procedures.

- Assist with premises checks, health and safety processes, stock management and equipment support.

Specific Requirement for Previous Experience
Essential

- Experience in a Medical Receptionist Role

- Administrative Experience

- Telephone Handling

- Ability to Work Independently

- Customer Care experience

- Strong communication skills

Desirable

- Experience in a General Practice

- EMIS Experience

- Experience in a Customer Service Role Outside Healthcare

- Patient Interaction

- Medical Records Management

- Multilingual Skills

- First Aid or Basic Life Support Training

- Handling Clinical Waste