IT Helpdesk - Intern

Duration: Atleast 3 months
Shift: 9 PM PHT onward

Setup : Hybrid

Position Overview

We are looking for a motivated IT Helpdesk Intern to support our IT department. You will help users with technical issues, assist in troubleshooting hardware and software problems, and maintain IT systems. This is a great opportunity to gain practical IT experience.

Key Responsibilities

- User Support: Help users with hardware, software, and network issues.

- Troubleshooting: Identify and fix problems with computers, printers, and other devices.

- Ticketing: Log and track issues in the helpdesk system, ensuring timely resolution.

- Software Installation: Assist with installing and updating software on user devices.

- Hardware Setup: Set up and configure new computers and peripherals.

- Documentation: Update technical documents and user guides.

- System Maintenance: Help with routine tasks like software updates and backups.

- Asset Management: Assist in tracking and managing IT equipment.

Qualifications

- Education: Currently studying or recently graduated in IT, Computer Science, or a related field.

- Technical Skills: Basic knowledge of computer hardware, software, and networking.

- Problem-Solving: Good at analyzing and fixing issues.

- Communication: Clear verbal and written communication skills.

- Customer Service: Friendly and helpful attitude.

- Team Player: Able to work well alone and with a team.

- Attention to Detail: Careful and accurate in your work.

Preferred Qualifications

- Experience: Previous helpdesk or tech support experience is a plus.

- Certifications: CompTIA A+, Microsoft Certified Professional, or similar.

- Technical Proficiency: Familiarity with Windows, MacOS, and Microsoft Office.

What We Offer

- Hands-On Experience: Real-world IT experience.

- Mentorship: Support from experienced IT professionals.

- Skill Development: Grow your technical and soft skills.

- Networking: Connect with industry professionals.

- Future Opportunities: Possibility of future job offers for top interns.
- Paid Internship: Gain hands-on experience and receive allowance!