Regional System Specialist, WMS Superuser

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Dallas-Fort Worth Int Apt, Grapevine, Esters Blvd

Division: Air & Sea
Job Posting Title: Regional System Specialist, WMS Superuser - 131570
Time Type: Full Time

POSITION SUMMARY

This role owns inventory accuracy, quality control, and KPI performance for the Grapevine site's. It also serves as the regional WMS superuser: the go-to expert who trains users, troubleshoots system issues, and drives process improvements through the WMS.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Quality control

- Perform inbound, storage, and outbound quality checks to confirm the right part, quantity, lot/serial, and condition.

- Investigate discrepancies, damages, and customer complaints; document root cause and corrective action.

- Enforce handling requirements for sensitive product (ESD, temperature, lot/expiry control) and audit compliance against SOPs.

- Support customer, internal, and regulatory audits with accurate records.

Inventory management

- Own inventory accuracy through cycle counts, reconciliations, and adjustments.

- Research and resolve variances between physical stock, the WMS, and customer systems.

- Manage holds, quarantine, and non-conforming inventory until disposition.

KPIs and reporting

- Track and report site KPIs such as inventory accuracy, order accuracy, dock-to-stock time, on-time shipping, and productivity.

- Build and maintain dashboards and reports (Power BI preferred) for site leadership and customers.

- Flag trends early and present findings in daily and weekly operations reviews.

Continuous improvement

- Identify waste, rework, and recurring errors; lead improvement projects using Lean / Six Sigma methods.

- Write and update SOPs and work instructions; train staff on new processes.

- Measure results of changes and sustain the gains.

Regional WMS superuser

- Serve as first-line WMS expert for the site and region: troubleshoot issues, escalate to IT, and track to resolution.

- Configure and maintain locations, items, and setup data; validate system changes and upgrades through testing.

- Train new and existing users; build training materials and quick-reference guides.

- Support onboarding of new customers and process changes in the WMS.

REQUIRED SKILLS & COMPETENCIES

Required

- High school diploma or equivalent.

- 3+ years in warehouse operations, with at least 1 year in quality control, inventory control, or a WMS-focused role.

- Hands-on experience with a WMS, including setup, troubleshooting, and training others.

- Strong Excel skills (pivot tables, lookups) and comfort working with data.

- Proven record of tracking KPIs and improving results.

Preferred

- Associate's or bachelor's degree in supply chain, logistics, business, or related field.

- Experience with CargoWise (CW1) and Power BI.

- Experience with semiconductor or healthcare logistics (ESD, GDP, lot/serial and expiry control).

- Lean or Six Sigma certification (Yellow or Green Belt).

- Experience supporting customer or regulatory audits.

For this position, the expected base pay range is $65,520.00 – $81,900.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan
details, is available through the DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn , Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV