About this role
Company Description
PAW Health Network is a 24-Hour Animal Care Center that provides an array of diverse services offered to the community, including walk-ins, routine preventative care, dentals, urgent care, orthopedic services, and more!
Learn more about us out here: https://pawhealthnetwork.com/
Quick Snapshot:
- Full-Time | 2:00pm-11:00pm
- 4-Day Work Week
- Every other Weekend
- Up to 4 Holiday Spans per Year
Job Description
You would be the calm, welcoming face that keeps PAW running smoothly. You'll handle the front line—greeting caregivers, managing calls, walk-ins, triage, scheduling, processing payments, and supporting every department—so the clinical team can focus on patients.
First Impressions & Caregiver Advocacy: Warmly welcome patients and caregivers, route calls, assist in running triage with precision.
Seamless Transactions & Financials: Handle invoice finalizations, process payments, and perform smooth end-of-day cash drawer reconciliations using our practice management software.
Lobby & Inventory Operations: Keep the lobby clean, inviting, and safe; assist with inventory tracking and loss prevention to help keep hospital operations running lean and efficient.
Digital & Administrative Support: Keep records clean and up to date by managing incoming emails, digital attachments, faxing, and document scanning.
We don't believe in top-down silos. At PAW, you are an active contributor to how we work:
Real Team Voice: Participate in regular Collaborative Meetings across our teams. Your frontline feedback directly shapes our guidelines, workflow efficiency, and hospital policies. Regular department and clinic-wide check-ins to keep everyone connected, informed, and supported.
Structured Growth: Follow our Core Training which is a three-block initiative that breaks role responsibilities into must-have, will-need, and might-see assets to build shared ownership and steady, measurable growth from day one.
Qualifications
- Has the ability to solicit, process, and integrate input from team members and administrators
- Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue.
- Contributes to a positive work environment by treating others with fairness and respect
- Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANA
- Preferred 1Y+ Experience in Customer Service
Additional Information
We offer our staff:
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Paid Vacation and Sick Time
- Paid Bereavement Program
- Paid Parental Leave Program
- Personal Pet Discounts
- Pet Insurance Discounts
- Uniform Allowance
- Gym Membership
- Referral Bonus Program for most positions
- Employee Assistance Program
*Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/