Associate - Investor Services

Job Summary:

The Associate - Investor Services is responsible for delivering day-to-day client service, including the accurate processing and review of securities transactions and the timely completion of reporting requirements. This role operates in a fast-paced environment with strict deadlines and high client expectations. Key responsibilities include reviewing capital transaction documentation and maintaining KYC and AML records to support regulatory compliance

Essential Functions

General Responsibilities

- Work with oversight of Senior Associate - Investor Services on all aspects of investor services for a large number of hedge fund, fund of fund and private equity fund accounts with a high volume of transactions and inquiries

- Respond to requests and inquiries from portfolio managers and investors

- Perform Anti-Money Laundering (AML) checks whilst displaying a comprehensive knowledge of the established practices, processes and procedures

- Compliance with documentation standards as they relate to investor qualification criteria under U.S. and other jurisdictional requirements (FATCA, OFAC, AIFMD etc.) and client constitutive documents

- Recording and review of compliance documentation for regulatory, anti-money laundering and know-your-customer standards

- Capital Transaction processing – review, verification, acceptance and processing of capital transactions for a group of high profile and key clients

- Maintenance of member registers including responsibility for data integrity

- Review and file original documents received

- Update contact details and distribution lists for registered shareholders

- Check Investor Services inbox and SharePoint fax queue and respond to queries

- Support client phone lines and e-mail communication

Reconciling Responsibilities

- Log all incoming subscription, redemption and transfer transactions in FM3

- Attach downloaded SWIFT reports to transaction entries in FM3

- Add review to pending subscriptions, redemptions and transfers in FM3

- Follow up on any AML needed for subscription, redemption or transfer orders

- Submit transfer requests to client for approval

Other Responsibilities

- Download client contact information reports from PI Web and update information in our system on a regular basis

- Other job functions as required

Job Qualifications

- Qualifications: : A university graduate with a bachelor's degree in humanities, economics, finance, business, or a related discipline

- Experience : A recent graduate and/or a candidate with at least one year of experience working in a similar role in the financial services industry

- Knowledge : Technical knowledge of alternative investment products, operations and the offshore financial services industry including systems technology, valuation, prime brokerage, financing and custody preferred

Technical Requirements

- Solid working knowledge of all Windows applications with Excel to an advanced level

General Skills & Abilities Required

- Strong Communication Skills : Demonstrates clear verbal articulation, active listening, writing for clarity and purpose, adapting messages to diverse audiences and providing and receiving constructive feedback

- Organizational Agility in Fast-Paced Environments : Demonstrates strong organizational capabilities, effectively managing competing priorities, coordinating multiple tasks simultaneously, and maintaining accuracy and efficiency in dynamic, deadline-driven settings

- Relationship Management and Client Service Excellence : Builds and maintains strong professional relationships, understands client needs and expectations, and delivers responsive, high-quality service that fosters trust and long-term engagement

- Self-Driven Problem Solving and Work Ethic : Exhibits initiative, accountability, and persistence in identifying challenges, developing practical solutions, and delivering results while maintaining a strong commitment to professional excellence

- Strategic and Analytical Attention to Detail : Applies a detail-oriented and analytical approach to evaluating information, identifying trends and inconsistencies, and making informed decisions that support organizational objectives

- Time Management, Planning, and Prioritization Skills : Effectively organizes workload, plans activities proactively, and prioritizes responsibilities to meet deadlines, optimize efficiency, and achieve desired outcomes

- Interpersonal and People-Focused Engagement : Thrives in collaborative and client-facing environments, building positive relationships through approachable communication, teamwork, and a genuine interest in supporting others

- Integrity and Ethical Judgment : Demonstrates high moral and ethical standards, exercising sound judgment, maintaining confidentiality, and acting with honesty, professionalism, and accountability in all interactions

Terms

- Full-Time on-site role

- Compensation commensurate with qualifications and experience