Supervisor, Attendance & Lost Time

Req ID: 28175
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 10/28/2026

Job Summary

Help Shape a Healthier, More Engaged Workforce! At MiWay, you'll have the opportunity to make a meaningful impact on employee well-being while contributing to the success of one of Canada's leading transit organizations.

MiWay is one of Canada's largest municipal transit systems, providing safe, reliable transportation to millions of customers each year. We are looking for an experienced and people-focused leader to join our team as Supervisor, Attendance & Lost Time. This is a unique opportunity to lead programs that directly support employee well-being, workplace accommodation, attendance management, and successful return-to-work outcomes. Reporting to the Manager, Transit Operations, the Supervisor, Attendance & Lost Time will work at the intersection of operations, human resources, labour relations, health and safety, and employee support, helping create a healthy, inclusive, and productive work environment for a large and diverse workforce. If you are passionate about employee relations, disability management, workplace wellness, and leading high-performing teams, we would love to hear from you.

Why Work for MiWay?

• Meaningful work that supports thousands of employees across the organization.
• Exposure to complex and high-profile employee relations and workforce management initiatives.
• Opportunities for leadership development and professional growth.
• A collaborative and supportive work environment.
• Competitive compensation and a comprehensive benefits package.
• OMERS pension plan participation.
• The opportunity to influence programs that improve employee health, wellness, engagement, and operational effectiveness.

Note : On-site presence is required five (5) days per week for this position.

Duties and Responsibilities

- Work closely with the HR representatives, Labour Relations and Legal to ensure compliance with policies including, but not limited to WSIB, Weekly Indemnity, STD, LTD, modified work, gradual return to work and accommodations.

- Manage and streamline the culpable absenteeism program while ensuring the processes developed are in compliance with MiWay’s discipline process, follow the collective agreement and meets City’s Respectful

- Workplace policy and legislative requirements.

- Implement and monitor programs and processes consistently while coordinating and attending meetings and administering correspondence.

- Provide Supervision and oversight to a team of Specialists – Attendance Support & Management, while recommending strategies for program improvement at a micro and macro level.

- Evaluate the effectiveness of the Attendance Support and Management program and provide advice and consultation to all levels of management and staff and liaise with employees, people leaders, union, human resources, and senior leaders about the Attendance Support & Management Programs to minimize lost time.

- Manage cases in accordance with the City’s attendance management program and policies while working closely with the Specialists– Attendance Support & Management, identify any contributing factors impacting employee attendance and co-ordinate with the City’s Disability Management Specialists, Employee Health Services, and other stakeholders to develop and implement return to work or accommodation plans.

- Provide Supervision to Transit Coordinator - Employee Operations in order to ensure efficient and effective pay transaction processing within required timelines and per CBA requirements.

- Assist in developing and providing ongoing training programs to increase awareness of and educate employees and management about the Absenteeism/Lost Time/Attendance Support & Management Program, while ensuring compliance with legislation and applicable acts.

- Responsible for compiling and preparing documentation pertinent to Human Rights Tribunal of Ontario (HRTO) applications and attending Tribunal Hearings/Mediations on behalf of the City.

- Participate actively in ongoing professional development opportunities, committees and projects such as: Joint Health & Safety Committee, Customer Experience Initiatives, Lean initiatives, any corporate or transit-initiated programs improving workplace environments and employee engagement.

- Prepares statistical reports and data analysis as needed, along with trends and recommendations.

Skills and Qualifications

- Minimum of five (5) years leadership or supervisory experience.

- Minimum four (4) year undergraduate degree in a discipline that covers Human Resources Management, Employment Law, Mediation, Conflict Resolution, Occupational Health, Disability Management, Business Administration or a related field, or an equivalent combination of education and related work experience.

- Experience working in Human Resources functions. Comprehensive knowledge of Human Rights and Employment legislation, including the Ontario Human Rights Code, Occupational Health and Safety Act, Bill 132, and Employment Standards Act.

- Strong communication and presentation skills, with the ability to engage effectively with employees, union representatives, management, and senior leaders.

- Excellent team player capable of learning and sharing knowledge in a team environment.

- Superior problem solving, mediation, facilitation and analytical skills.

- Demonstrated ability to analyze complex issues, identify trends, and implement sustainable solutions.

- Experience using data and analytics to support operational and workforce decisions.

- Exceptional interpersonal, coaching, facilitation, and conflict-resolution skills.

- Demonstrated ability to coordinate, implement and provide training/education to a broad range of stakeholders.

- Strong attention to detail with demonstrated experience using data and analytics to support operational and workforce decisions.

- Experience with data management and statistics as well as occupational and non-occupational disability claims management is preferred.

- Experience working in a unionized environment is considered a strong asset.

- Knowledge of disability claims management, attendance management systems, and workforce reporting is an asset.

- Primarily office environment - 5 days/week in office, 40-hour work week. On Call - 24 hours/day for critical occurrences.

Hourly Rate/Salary: $100,277.00 - $133,703.00
Hours of Work: 40
Work Location: Mississauga Transit (On-site presence required five (5) days per week)
Department/Division/Section: T&W/Transportation&Works Dept , T&W/Mississauga Transit , MT Operations
Non-Union/Union: Non Union

Note : Previous candidate applications from 2026 will be considered in this recruitment.

The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [email protected] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.