Account Manager, Global NVO Program

As Account Manager / Commercial Trade Lead Support within the Global NVO Program Region Asia, you are responsible for developing and executing commercial strategies for an assigned portfolio of Global NVO customers across Asia. The role focuses on delivering sustainable business growth, strengthening strategic customer relationships and providing outstanding customer experience in line with Hapag-Lloyd's Strategy 2030.

In addition to the Account Management responsibilities, the position provides commercial and administrative support to the Commercial Trade Lead in trade steering, customer allocation, operational escalation management and commercial data quality across the assigned trades.

Acting as a regional commercial representative for your customers, you collaborate closely with Global Account Management, Commercial Trade Leads, Trade Management, Cargo Control and Area Organizations to ensure successful execution of customer strategies, while contributing to Hapag-Lloyd's ambition to become the Undisputed Number One for Quality through operational excellence, proactive customer care and commercial leadership.

- Minimum 5 years' experience in liner shipping, logistics or freight forwarding with focus on Key Account Management, Sales or Commercial Management.
- Proven experience managing strategic customer relationships in a multinational environment.
- Strong commercial acumen and customer-centric mindset.
- Excellent negotiation, communication and influencing skills.
- Strong analytical capabilities with ability to translate data into commercial actions.
- Experience working within cross-functional and matrix organizations.
- High level of ownership, accountability and self-motivation.
- Excellent organizational and project management skills.
- Fluent English; additional Asian languages are considered an advantage.