About this role
About Woodhouse Day Spa
Woodhouse Day Spa is a modern luxury day spa dedicated to delivering results-driven treatments and exceptional hospitality in an elevated, serene environment. Our Guest Service Center is often a guest's very first impression of Woodhouse — every call is a chance to build trust and set the tone for a five-star experience.
The Opportunity
We are seeking a warm, sales-savvy Guest Service Center Representative to convert inquiries into confirmed, secured appointments from our central Guest Service Center. This is a revenue-generating role where your ability to listen, recommend the right services, and secure bookings directly impacts business performance.
What You'll Do
● Answer inbound guest calls within 3 rings using our standard greeting
● Recommend services and enhancements based on guest needs
● Book appointments accurately in Meevo across all locations
● Secure a card on file for every booking to hold the reservation
● Resolve guest concerns and follow up with at-risk guests
What We're Looking For
● 1+ years of customer service experience, preferably phone-based
● Excellent verbal communication and active listening skills
● Comfort with sales conversations and suggesting upgrades
● Attention to detail and accuracy in data entry
● Flexible schedule including some evenings and weekends
What Success Looks Like
● Achieving a 35%+ enhancement/upsell rate
● Zero booking errors
● Converting hesitant callers into confirmed, excited guests
What We Offer
● Competitive hourly rate based on experience
● Performance bonuses available for exceeding KPI targets
● Benefits available for full-time employees
● A clear career growth path into Front Desk, Assistant Manager, or Operations roles
● Continuous training on services, scripts, and systems
If you love connecting with people over the phone and want to be the first five-star impression of Woodhouse, we'd love to meet you.
To apply, email your resume to [email protected] or visit woodhousespas.com/careers.