Team Lead

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: Pointe-Claire, Quebec.
Job Posting Title: Team Lead
Time Type: Full Time

Compensation: Salary at 26,50$ an hour, plus eligible benefits, in accordance with experience and internal equity

Team Lead

Position Summary

Reporting to the Supervisor and/or Operations Manager, the Team Lead is responsible for maximizing site performance by directing daily, weekly, and monthly operations while ensuring customer requirements and operational objectives are achieved. This role provides leadership, coaching, training, and performance management for the support team, while driving continuous improvement, process standardization, and customer satisfaction. The Team Lead serves as the primary point of contact for customer support escalations and works collaboratively with internal and external stakeholders to deliver operational excellence.

Education & Experience

- High school diploma or equivalent.

- Minimum of 1 year of customer service and operations management experience.

- Experience leading, coaching, and developing teams in a warehouse, logistics, distribution, or 3PL environment.

- Experience with Warehouse Management Systems (WMS).

- Proficiency in Microsoft Office applications.

- Familiarity with public warehousing and third-party logistics (3PL) operations.

- Fluency in both English and French is considered an asset.

Key Responsibilities

- Lead and coordinate daily, weekly, and monthly operational activities to maximize site performance.

- Ensure customer contract requirements, initiatives, special processes, and data requests are executed accurately and within required timelines.

- Serve as the primary point of contact for customer support teams and manage the implementation of new or revised processes.

- Resolve and escalate critical customer service issues while maintaining strong customer relationships.

- Manage, coach, and develop support staff through training, mentoring, and performance management.

- Administer training programs and identify opportunities for employee development.

- Communicate, implement, and enforce company policies and operational procedures.

- Complete employee performance reviews and support individual development plans.

- Collaborate with operational managers to deliver value-added services that meet customer requirements.

- Develop departmental goals, key performance indicators (KPIs), and individual objectives aligned with company, site, and customer priorities.

- Participate in management meetings and customer committees to support operational planning and continuous improvement initiatives.

- Lead Continuous Improvement Process (CIP) workshops, implement action plans, and promote best practice sharing.

- Ensure departmental processes support operational strategies and customer expectations.

- Develop, maintain, and update Standard Operating Procedures (SOPs).

Required Skills & Competencies

- Strong leadership, coaching, and team development skills.

- Excellent customer service and relationship management abilities.

- Strong communication and interpersonal skills, with the ability to collaborate effectively across multiple departments and customer groups.

- Proven ability to establish objectives, manage workloads, and prioritize competing demands in a fast-paced, time-sensitive environment.

- Experience developing and managing operational metrics and using performance data to drive continuous improvement.

- Strong analytical, problem-solving, and decision-making skills.

- Highly organized with excellent planning and time management abilities.

- Proficiency with Warehouse Management Systems (WMS) and Microsoft Office applications.

- Knowledge of warehouse operations, logistics, inventory management, and 3PL environments.

- Ability to implement process improvements and drive operational efficiency.

Performance Expectations

- Deliver high levels of customer satisfaction while meeting contractual and operational requirements.

- Lead and develop a high-performing, engaged team.

- Ensure consistent execution of company policies, procedures, and operational standards.

- Achieve departmental performance targets and continuously improve operational metrics.

- Foster collaboration, accountability, and a culture of continuous improvement across the site.

- Must be able to lift up to 40 lbs.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn , Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [email protected].