SSG Fox SPGP Case Manager

Position Title: Case Manager, Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program

Department: Human Services

Reports to: Program Director, Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program

Exemption: Non-exempt

Pay Range: $50-55k, sign on bonus eligibility

Job Summary:

NECHV has been awarded the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP) from the U.S. Department of Veterans Affairs and seeks an enthusiastic Case Manager to coordinate services and provide case management services to Veterans enrolled in the program.

NECHVs SSG Fox SPGP will provide community-based suicide prevention services to 200 Veterans and their families across Suffolk, Middlesex, Essex, Bristol, Plymouth, and Norfolk counties in Massachusetts and Rockingham and Hillsborough counties in New Hampshire.

Job Responsibilities:

- Manage a caseload of approximately 50 Veterans enrolled in NECHVs SSG Fox SPGP, coordinating services and providing case management.

- Collaborate with NECHV team members to complete and update required SSG Fox SPGP documentation, including Individual Service Plans (ISPs), assessments, screening tools, and case notes.

- Connect Veterans with VA and civilian benefits, social services, and NECHV programs to help reduce suicide risk.

- Collaborate with NECHV staff, partners, and stakeholders to connect Veterans with needed support and participate in case conferences.

- Consult with the Mental Health Clinician to connect Veterans with clinical support.

- Engage Peer Support Specialists, as appropriate, to provide health care navigation, appointment accompaniment, and related guidance and support.

- Coordinate suicide prevention financial assistance related to obtaining or maintaining employment, lethal means safety training, and secure storage.

- Ensure data collection is complete, accurate, timely, efficient, and compliant with agency and funder requirements. Consult with the SSG Fox SPGP Quality Assurance Specialist to verify data and documentation accuracy.

- Collaborate with NECHV team members, community partners, and stakeholders to promote the program, conduct outreach, and establish referral pathways.

- Participate in and facilitate nontraditional groups and activities that engage Veterans at high risk for suicide, build peer support, reduce social isolation, and foster connection, as needed.

- Provide responsive, professional service to Veterans, partners, and stakeholders.

- Attend department and team meetings, trainings, case conferences, and individual supervision.

- Perform other duties as needed.

Qualifications

Required Qualifications:

- Bachelors degree and one to two years of experience serving vulnerable populations, including individuals who have experienced homelessness, mental health or substance use disorders, trauma, or justice-system involvement. Relevant experience may be considered in lieu of a bachelors degree on a case-by-case basis.

- Experience providing case management, navigating community resources, and accessing VA and non-VA benefits.

- Maintain a strong understanding of local community-based resources and benefits.

- Experience with and commitment to motivational interviewing and trauma-informed care.

- Experience with crisis intervention and de-escalation.

- Flexible self-starter with strong analytical skills.

- Experience supporting individuals at risk of suicide is preferred.

- Group facilitation experience is preferred.

Essential Functions:

- Valid drivers license.

- Ability to travel throughout Eastern Massachusetts and Southern New Hampshire and work from NECHVs Boston and Merrimack Valley offices as needed.

- Comfort working in the community and conducting outreach to Veterans in nontraditional, nonclinical settings.

- Strong time management and organizational skills.

- Ability to facilitate nontraditional groups and activities, as needed.

- Experience working with Veteran populations is preferred.

- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and databases.

- Strong written and oral communication skills.

- Ability to work with complex, at-risk Veteran populations.

- Ability to maintain strong personal and professional boundaries.