Veteran Services Supervisor - Overnight

Position Title:               Overnight Veteran Services Supervisor

Supervises:                  Veteran Service Representatives, Veteran Service Coordinators, Security  Patrol

Exemption:                  Non-exempt

Hourly Rate:                $21.00

Schedule:                    Friday: 11p-7a, Saturday & Sunday: 7p-7a, Monday: 11p-7a

Job  Summary:

The Veteran Services Supervisor reports directly to the Director of Operations and is responsible for the management of Veteran Service Representatives and Coordinators (Dining, Logistics, Vehicles) as they perform daily assignments and tasks. The Supervisor must have the ability to communicate effectively with all other departments, providing services to Veterans, Volunteers, Employees and Visitors to the Center. This position works to ensure standardization in processes and procedures in support of the safety and security of Center staff, Veteran residents, and Visitors. The Supervisor is expected to provide coaching and feedback as well as on-going training for Veteran Services Employees as well as keeping Director of Operations and Vice President of Operations and Facilities informed of all pertinent occurrences.  This position is  considered Essential Personnel and may be required to work during times of inclement weather and  emergencies.

Job  Responsibilities:

- Understand, support, and promote the Mission of the Center and Veteran Services  Department.

- Lead, direct, and mentor Veteran Services  Personnel.

- Monitor, assess, document, and review job performance with  employees.

- Serve as concierge for Veteran complaints and issues and seek  solutions.

- Support a team focused on continuous  improvement.

- Coordinate and disseminate schedules to ensure appropriate staffing availability to meet all shift  commitments.

- Ensure a safe, secure environment which allows for the privacy, dignity and well-being of Veteran   Residents.

- In tandem with the Director of Operations, ensure the onboarding and training of new  employees.

- Coordinate transportation as requested and  required.

- Document, attend, and supervise medical, fire or police incidents and events; provide emergent mediation as required.

- Initiate daily bed checks and census, as  appropriate.

- Assist in maintaining order and cleanliness of the transitional housing areas and the general  facility.

- Properly document all administrative information and ensure the highest standard of Veteran confidentiality is maintained.

- Enforce all safety regulations and immediately address any safety  hazards.

- Keep the Director of Operations informed of all pertinent  occurrences.

- Ensure safety, fire and security tours are performed on a regular  basis.

- Attend to the needs of all those who frequent or telephone the Center, a model of "Respect, Excellence, Partnership

- Other duties, as assigned.

Qualifications

Required Qualifications:

- Self-motivated leader with the ability to function in a fast-paced environment without  supervision.

- Able to handle multiple complex tasks and  priorities.

- Excellent interpersonal skills (oral, written and presentation) needed to interact with all levels of internal personnel and external entities including management, visitors, employees and Veterans.

- Strong analytical and investigative skills and being able to resolve Veteran  conflicts.

- High School Diploma or  Equivalency.

- CPR certified and CPI training are  preferred.

- Customer service experience  required.

Essential  Functions:

- Basic computer skills, including email and familiarity with  internet.

- Dedicated team player and comfortable working in an open, highly collaborative, diverse environment with the willingness and desire to learn and grow within the organization.

- Committed to a strong customer service  philosophy.

- Operate a combination radio and cellular  telephone.

- Navigate ten flights of  stairs.

- Lift or push weights up to fifty  pounds.