About this role
Under general supervision, coordinates patient referrals, authorizations, scheduling, and related administrative processes to ensure timely access to care. Serves as a liaison between patients, providers, clinics, and external organizations while maintaining accurate referral and patient records Leads or mentors lower level team members.
- Knowledge of medical terminology, referral processes, and insurance authorization requirements.
- Ability to navigate electronic health records and scheduling systems.
- Ability to operate a multi-line telephone system while providing excellent service
- Strong organizational and attention to detail skills.
- Ability to establish and maintain effective working relationship with patients, employees and the public.
- Ability to maintain strictest confidentiality and adherence to all HIPAA guidelines/regulations.
- Ability to team lead, creating a collaborative and respectful team environment and improving workflows.
- Ability to mentor new team members.
EDUCATION:
- High school diploma or GED is required.
PREFERRED:
- Bilingual in English and Spanish.