Events & Production Operations

Job Title: Events & Production Operations
Department: Programming
Reports To:  Technical Production Manager
Designation: Full-Time
Salary: $50,000.00-$60,000.00/annually
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Work Model: In-person
Start Date: November 2026

To spread joie de vivre through language, culture, and connection!

Attracting over 150,000 visitors annually, L’Alliance New York is the city’s premier center for French language and francophone arts and cultures. As an independent, not-for-profit organization, L’Alliance New York’s mission is to provide our members and students with engaging French language classes and audacious multi-disciplinary programming that celebrates the diversity of francophone cultures and creativity around the world.

L’Alliance New York is internationally known for offering the largest selection of fully-immersive French language courses for students aged one to 101, and for its renowned cultural programming including the annual Bastille Day celebration that takes place on New York's famed Madison Avenue, attracting over 50,000 visitors each year; the Crossing The Line arts and performance festival that engages NYC cultural institutions in bringing dynamic international artists to audiences; Animation First, the biggest animation festival in the U.S; and the Comic Arts Fest, celebrating the intersection of American and francophone comic arts.

Position Summary
L'Alliance New York is a multi-disciplinary educational and cultural organization with locations in midtown Manhattan and Montclair, New Jersey. As an independent, not-for-profit organization, we are committed to providing our audiences and students with engaging French language classes and audacious multi-disciplinary programming that celebrates the diversity of francophone cultures and creativity around the world.

The Events & Production Operations role provides day-to-day operational and production support across L'Alliance's programming, rental, and internal events. The position reports to the Technical Production Manager and supports her with production coordination, works closely with the Director of Venue Sales & Experience on the operational execution of rentals, and oversees Front of House and Visitor Services.

Key Responsibilities

PRODUCTION AND TECHNICAL COORDINATION
- Support the Technical Production Manager with crew booking, scheduling, confirmations, call times, and day-to-day production logistics.
- Coordinate the practical execution of production schedules, including access, deliveries, equipment rentals, room readiness, load-ins, and strikes.
- Ensure technical crews receive schedules, call times, and relevant event information in advance, under the direction of the Technical Production Manager.
- Provide first-level AV and technical support as appropriate, escalating technical decisions and issues to the Technical Production Manager.
- Maintain production calendars, crew schedules, and other operational documentation.
RENTAL EVENT OPERATIONS
- Work with the Technical Production Manager and the Director of Venue Sales & Experience to coordinate the operational and technical execution of confirmed rental events.
- Coordinate internal logistics for rentals, including staffing, schedules, room setup, deliveries, catering, vendors, access, and communication with L'Alliance teams and rental clients.
- Ensure the technical requirements set by the Technical Production Manager are incorporated into the rental event plan and communicated to the appropriate teams.
INTERNAL AND INSTITUTIONAL EVENTS
- Coordinate the operational execution of internal events such as staff meetings, Board meetings, presentations, receptions, and other institutional events.
- Coordinate room setup, basic AV, catering and deliveries, signage, staffing, and other event logistics.
- Liaise with Facilities, IT, Security, Programming, Development, and other departments as needed.
FRONT OF HOUSE AND VISITOR SERVICES
- Manage Front of House staffing and service quality across all L'Alliance events.
- Recruit, onboard, train, schedule, and supervise a reliable team of ushers and other hourly Front of House staff.
- Set clear Front of House procedures and expectations, including punctuality, professional attitude, dress code, advance communication, call times, and event responsibilities.
- Coordinate Front of House staffing to each event's needs and oversee audience flow, seating, accessibility, and VIP requirements.
- Monitor staff performance and address issues of reliability, professionalism, or service quality.
The job description above is not an exhaustive list of duties. The person in this role will be expected to perform different tasks as necessitated by the role and the overall business objectives of L’Alliance New York.

Who You Are
This role may be a great fit if:
- Highly organized and proactive: You anticipate needs, stay ahead of deadlines, and keep schedules, logistics, and details on track.
- A natural coordinator and team player: You enjoy working across departments, supporting colleagues, and bringing people together to make events run smoothly.
- Calm under pressure and adaptable: You can manage competing priorities, respond to last-minute changes, and find practical solutions in a fast-paced, live-event environment.
- Hands-on and resourceful: You are comfortable moving between planning and on-site execution, helping prepare spaces, coordinating vendors and crews, and resolving routine operational issues.
- A thoughtful leader and communicator: You set clear expectations, support and motivate Front of House staff, and communicate professionally with colleagues, clients, vendors, and audiences.
- Service-oriented and attentive to detail: You care about creating welcoming, accessible, and well-organized experiences for visitors, artists, clients, and colleagues.
- Collaborative and culturally curious: You enjoy working in a creative, multilingual environment and are excited by the opportunity to support programming that celebrates French and francophone cultures.
- Reliable and flexible: You understand that live events require teamwork, adaptability, and a willingness to work evenings and weekends as needed.
Experience & Qualifications
- Must hold valid U.S. work authorization. 
- Experience in event operations, production coordination, performing arts, hospitality, or a comparable environment.
- Experience coordinating hourly or event staff and freelance crews.
- Basic working knowledge of AV and live-event production.
- Strong scheduling, organizational, and administrative skills.
- Ability to manage multiple events, calendars, vendors, staff, and changing priorities at the same time.
- Strong communication and client-service skills.
- Comfortable working hands-on during event setup and execution.
- Ability to tell routine operational or AV issues from technical matters that must be escalated to the Technical Production Manager.
- Proficiency with calendars, scheduling tools, spreadsheets, and event documentation.
- Availability for evenings and weekends as required.
Why Join Us
We offer a supportive, mission-driven work environment with generous benefits, including:
- Generous paid vacation and holiday package
- Health, dental, and vision insurance with employer contribution
- 403(b) retirement savings plan with up to 5% employer match after 2 years
- Free French classes and discounted cultural programs
- Pre-tax commuter benefits (CBP) and flexible spending account (FSA)
- Complimentary L’Alliance New York membership
At L’Alliance New York, you’ll join a collaborative, multilingual team that values creativity, kindness, and cultural curiosity.

TO APPLY : Please submit a resume, cover letter, and two references.

Employment at L’Alliance New York is at-will, meaning that either the employee or the organization may end the employment relationship at any time, with or without cause or notice, unless otherwise specified in a written agreement.
If you require a reasonable accommodation to participate in the application or interview process, please reach out via the same email address.

L’Alliance New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, marital status, religion, gender, sexual orientation, national origin, disability status, citizenship status, protected veteran status, or any other characteristic protected by law.