Region Client Executive

Region Client Executive

Position Profile

The Region Client Executive is a strategic account management role responsible for building and strengthening relationships with senior-level executives within an assigned portfolio of accounts. This role manages up to five key client relationships and partners closely with the Partner Executive and Industry Strategist to develop and execute account strategies aligned with industry objectives.

Key Responsibilities

- Cultivate and expand relationships with Senior Vice President-level and other executive stakeholders.
- Develop a deep understanding of clients' business challenges, objectives, and strategic priorities through effective client engagement.
- Lead the account-level business planning process in partnership with clients.
- Create and maintain a 12-18 month account roadmap aligned with broader industry strategies.
- Drive profitable growth through client retention, account expansion, additional service offerings, and increased customer engagement.
- Proactively engage and coordinate internal sales, operations, and subject matter experts to support client initiatives.
- Provide thought leadership and leverage collaboration to build trust, credibility, and influence with clients.
- Clearly articulate Ricoh's value proposition, capabilities, and market position.
- Build strong internal and external relationships to support account retention and growth while managing day-to-day sales activities.
- Navigate and manage customer decision-making and approval processes through executive sponsors and key stakeholders.
- Meet or exceed revenue and gross profit targets.
- Maintain accurate sales activity, pipeline, and account information in CRM systems on a daily basis.
- Perform other duties as assigned.

Qualifications

Education & Experience

- Bachelor's degree or equivalent combination of education and experience in a related field.
- Minimum of 10 years of account management experience.
- Proven experience working with executive-level leaders within Fortune 1000 organizations.
- Demonstrated success growing service-based business and client relationships.

Knowledge, Skills & Abilities

- Proven ability to collaborate effectively and build influence across organizations.
- Strong strategic thinking and thought leadership capabilities.
- Excellent verbal, written, and presentation communication skills.
- Proactive mindset with the ability to develop innovative solutions and ideas.
- Demonstrated ability to establish, nurture, and maintain professional relationships with key stakeholders.
- Strong understanding of Ricoh's products, services, and solutions.
- Knowledge of solution design and implementation processes.
- Strong technical aptitude and technology proficiency.

Working Conditions

- Primarily office-based environment with standard lighting, ventilation, temperature, and noise levels.
- Work involves interpreting, analyzing, and applying complex information, data, and instructions while preparing and communicating a variety of business information.
- Position is largely sedentary but may require occasional walking, standing, bending, reaching, and lifting or carrying items weighing up to 10 pounds.
- Requires regular use of office technology and equipment, including computers, keyboards, calculators, and other standard business tools.
- Approximately 30% travel required, including occasional overnight travel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.