Tribal Lands Retail Manager (37573)

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more.

WHO ARE WE:  The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit  www.aguacaliente-nsn.gov .

JOB DESCRIPTION SUMMARY

Responsible for day-to-day operations, financial performance and providing leadership for staff at Tribal Lands retail sites including: the Trading Post, North Visitor Center, Tahquitz Canyon Visitor Center, and Indian Canyons Tollgate.

ESSENTIAL DUTIES AND RESPONSIBILITIES  (other duties may be assigned)

- Communicates job responsibilities and performance expectations to staff to ensure desired results; leads and develops retail staff.

- Fosters a positive and collaborative working environment and promotes teamwork among staff.

- Manage scheduling for all staff at all retail sites. Rotate throughout all locations to address any issues.

- Hire and train new and existing retail staff for all functions at each location.

- Ensures staff comply with customer service guidelines and demonstrate appropriate interactions with customers and co-workers.

- Program and maintain registers at all locations.

- Deal with guest and consultant concerns.

- Prepare and maintain budget for the Trading Post, North Visitor Center, Indian Canyons Tollgate and Tahquitz Canyon Visitor Center.

- Prepare end of day reports for the register and credit card machines and reconciles with accounting.

- Prepare and deliver bank deposits for daily drops.

- Ensure that all invoices are correct and process them through appropriate channels for payment.

- Prepare monthly, quarterly and annual operations reports of Trading Post, North Visitor Center, Indian Canyons Tollgate and Tahquitz Canyon retail operations.

- Order merchandise, receive inventory and maintain inventory control for the Trading Post and Tahquitz Canyon Visitor Center. Interview and establish relationships with new vendors for the Trading Post and Tahquitz Canyon Visitor Center.

- Order and maintain retail display cases for the Trading Post and Tahquitz Canyon Visitor Center.

- Order daily supplies for the Trading Post, Tahquitz Canyon Visitor Center, North Visitor Center and Indian Canyons Tollgate.

SUPERVISORY RESPONSIBILITIES

Trading Post Staff

North Visitor Center Staff

Tahquitz Canyon Visitor Center Staff

Indian Canyons Tollgate Staff

ACCESS TO SENSITIVE AREAS AND INFORMATION

Confidential Financial Information

Employee Personnel Files (on site only)

SIGNATORY ABILITY

HR Related Forms

Qualifications

EDUCATION and/or EXPERIENCE

- High school diploma or G.E.D or a bachelor’s degree in a related field

- Eight years of experience in retail including five years of experience as a manager or supervisor.

- Knowledge in the buying of authentic Native American crafts and jewelry is helpful.

- Knowledge of Inventory management systems including purchasing and receiving. Experience with Retail Management Hero helpful.

- Knowledge of Point-of-Sale technology and related software/hardware

- Excellent communication skills that demonstrate leadership, team building and providing support and coaching for staff

- Knowledge of customer service techniques and skills including active listening, positive framing and proactive outreach

WORKING CONDITIONS/PHYSICAL DEMANDS

Typically, the individual will be housed in an outdoor setting and may be exposed to extreme weather conditions.  The noise level in the working environment is usually moderate to quiet.

To perform this job successfully, the individual must be able to sit, stand, walk, reach, talk, and hear.  The individual must be physically fit to be able to lift 50 lb. and work in temperatures of 90 degrees F. or higher.