Concierge

MBI Health Services, LLS. (MBI) is a certified behavioral health agency servicing the DC Metropolitan Area. We provide a wide range of services and programs for both adults and individuals, families and communities by providing innovative, culturally competent person-centered integrative quality care and services.

Essential Duties and Responsibilities:

The statements below are intended to describe the general nature and scope of work being performed in this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.

Working under the supervision of the Lead Concierge, the Site Concierge will provide 24-hour onsite concierge services to support the safety and well-being of residents, staff, and the building. Other duties will include, but are not limited to, the following:

- Report any concerns with building to appropriate parties to ensure safety of the site.

- Receive packages, hot and cold food deliveries, and mail as needed for residents and ensure timely delivery to appropriate units.

- Work cooperatively with PSHP case management staff.

- Provide de-escalation services as needed and report accurate pertinent information to appropriate Case Managers and Concierge Lead Staff.

- Assist in the planning and organization of recreational activities and events.

- Communicate using two-way radio devices to provide real-time updates and emergency response as necessary.

- Remain awake and alert during the entire assigned shift.

- Complete intake for all new residents moving into the unit, including facilitating placing all belongings in the hot room and then moving to their new unit.

- Complete and submit all Unusual Incident Reports (UIRs) in HTH and other required databases in the appropriate time frame during each shift.

- Document and update concerns, strengths, needs, activities or incidents in writing in HTH with each resident. For emergencies, report them in writing and directly to the PSH Case Management staff.

- Participate in on-site and off- site activities with the residents during shifts.

- Keep sign in/out sheets of all residents, vendors and guests at the site.

- Maintains confidentiality of records relating to consumer treatment.

- Ensure program compliance with Federal agencies, DC regulations, and DC Rulemaking.

- Provide excellent customer service to residents.

- Provides overall resident support and engagement activities to meet immediate and long-term needs in a caring and programmatic manner.

- Encourages residents to participate in onsite supportive services.

- Comply with all required documentation and data collection in support of the programs implementation and evaluation strategy.

Qualifications

- Concierge staff must have a minimum of a high school diploma or equivalent. (College preferred)

- At least two (2) years of experience as a receptionist, outreach specialist, shelter staff, resident assistance and /or one (1) year of experience working with marginalized populations.

- Concierges are responsible for the safety and security of the staff and residents on site 24hours a day, seven (7) days a week.

- Performs all other duties as assigned.