Family and Household Manager

Overview

Family/Household Manager Palo Alto, CA

We are seeking a proactive, highly organized, and adaptable Family and Household Manager to provide comprehensive support to our family across household management, personal assistance, family logistics, and keep the home's day-to-day operations running smoothly. This role is ideal for someone who enjoys variety, takes initiative, can coordinate with many different people, and can seamlessly transition coordinating household operations, managing day-to-day administrative tasks, picking up children, and filling in gaps within roles when need be.

This is a hands-on, on-site position that includes a broad range of responsibilities with an emphasis on service with casual flair. Includes but is not limited to managing all people who support the family's home (garden, repairs, housekeeping, nanny), errands/shopping, managing deliveries, and organizing the homes, vehicles, and vendors. The candidate will focus on all aspects of service for the Principal and guests.

This role is dynamic and some weeks will be busier than others. It will be primarily based in Palo Alto, but travel will be required on occasion. This position requires discretion, flexibility, excellent organizational skills, and a positive, service-oriented attitude.

Regular Work Schedule: Tuesday-Saturday preferred but open to Monday-Friday

This role will work part-time in an office and part-time in the home setting.

Key Responsibilities

- Support the smooth day-to-day operation of the household.

- Manage and coordinate household maintenance, repairs, and improvement projects, including organization and childproofing initiatives.

- Liaise with household staff, including housekeeping, the primary nanny, maintenance, gardeners, and wider team, to ensure household operations run efficiently.

- Manage and document deliveries, mail, packages, and household returns.

- Coordinate grocery shopping, meal planning, and household stocking.

- Manage the guest house, ensuring it is appropriately stocked and coordinating housekeeping before and after guest stays.

- Organize household spaces, external storage unit, and ongoing home organization projects.

- Prepare the home for dinners, cocktail parties, holiday gatherings, and other hosted events.

- Coordinate vendor access and oversee the home during periods when the family is traveling.

- Support meal coordination and light cooking is nice to have.

- Support the family's personal schedules, travel, appointments, and lifestyle needs.

- Coordinate doctor, dental, and other personal appointments.

- Research and book hotels and assist with personal travel planning.

- Assist with administrative tasks including scheduling, phone calls, email support, and travel logistics as needed.

- Manage gifts, thank-you cards, holiday gifting, birthday reminders, and address lists.

- Track personal to-do lists, priorities, and ongoing projects.

- Assist with bill payments, organization, and maintaining accounting records.

- Maintain inventories and tracking tasks using Google Sheets, Sortly, and Notion.

- Integrate AI workflows to optimize time.

- Run personal and household errands.

- Coordinate prescription pickups and other essential deliveries.

- Manage procurement of household and personal items.

- Drop off returns and shipments at FedEx, UPS, USPS, and retail locations.

- Coordinate routine vehicle services, including monthly car washes and other maintenance appointments.

- Provide basic care for the family's cat, including feeding, administering medication, and providing occasional pet sitting during family travel.

- Drop off and pick up children from school.

- Provide nurturing, attentive, and developmentally appropriate care for the family's children.

- Act as a backup nanny to support the primary nanny as needed.

- Develop and maintain an educational and enrichment plan for the children, supporting age-appropriate learning and development.

- Help ensure children's daily routines are followed, including meals, naps, hygiene, bedtime, and healthy habits.

- Accompany the family on domestic and international travel, serving as the travel nanny and coordinating all aspects of the children's schedules, activities, and logistics while away.

- Provide occasional Saturday nannying and babysitting coverage when needed.

- Assist with a variety of personal, household, and family projects as priorities evolve.

- Take ownership of special projects aligned with the successful candidate's interests, strengths, and professional development goals.

Ideal Candidate

The successful candidate will:

- Be highly organized with exceptional attention to detail.

- Thrive in a dynamic, fast-paced household environment.

- Be proactive and able to anticipate needs before they arise.

- Be comfortable balancing childcare responsibilities with household management and administrative tasks.

- Have infant care experience and CPR training.

- Have excellent communication and interpersonal skills.

- Be trustworthy, discreet, and maintain strict confidentiality.

- Have strong project management skills and operate well in complexity.

- Be flexible with changing priorities and schedules.

- Enjoy working collaboratively with household staff and vendors.

- Be comfortable traveling domestically and internationally.

- Hold a valid driver's license with a clean driving record.

- Have nanny and executive assistant/personal assistant/household manager experience in a family office setting.

- Be comfortable using various software platforms.

Key Attributes

- Warm, engaging, and child-focused

- Calm under pressure

- Resourceful and solutions-oriented

- Professional with high integrity

- Adaptable and flexible

- Strong time management and prioritization skills

- Positive, can-do attitude

- Proactive

Compensation and Benefits

- $140,000+ base salary, depending on experience

- 100% employer-paid healthcare

- 401(k) with 3% employer match

- Paid vacation and sick time

- Paid holidays

- Fitness benefit

- Bonus