Operational Controls Technical lead

About us | Mō mātou

ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi

As the Operational Controls Technical Lead, you will play a key role in shaping how technical operational controls are designed and embedded across ACC’s products, services, and technology solutions. Working in partnership with business, technology and change teams, you'll help ensure technical operational controls are effective, proportionate and considered from the outset, supporting better risk management, stronger customer outcomes and more sustainable ways of working.

You'll also provide strategic and technical leadership for ACC's Enterprise Risk Management (ERM) solution, establishing configuration standards, design principles and management practices that support consistency, data integrity and alignment with ACC's risk and control frameworks.

This role offers a unique combination of enterprise systems leadership, innovation, stakeholder engagement, and strategic influence, with the opportunity to make a visible impact across ACC.

Key responsibilities:

- Drive the design, implementation and continuous improvement of technical operational controls across Artificial Intelligence, Automated Decision Making, models and other technologies, ensuring operational controls are effective and proportionate.
- Partner with business, technology and change initiatives to ensure operational controls are considered early and embedded effectively through system design, development, implementation and process change activities.
- Lead the transition from manual and detective controls toward automated and preventative controls, leveraging technology, analytics, AI and system enabled capabilities to improve operational control effectiveness, efficiency and sustainability.
- Improve the quality, integrity and usability of operational risk and control data, enabling reliable reporting, decision making, assurance activities and operational risk and control insights.
- Provide strategic and technical leadership for ACC’s ERM solution, establishing technical configuration standards, design principles, and management requirements to ensure consistency, data integrity, and alignment with ACC frameworks.
- Lead the ERM roadmap, backlog, and continuous improvement programme, prioritising enhancements and configuration changes with Business and Product Owners to support enterprise objectives and evolving business needs.
- Oversee the management of technical documentation, knowledge resources and support artefacts, ensuring they remain accurate, complete and fit-for-purpose to enable effective second-line support.

The appointing salary for this role is up to $120,000 - $150,000 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you | Mōu

You don't need to have followed a traditional risk or controls career path to be successful in this role. We welcome applications from people with experience in business analysis, product ownership, enterprise systems, process improvement, technology delivery, governance, assurance, operational risk, or related fields where you've helped organisations improve processes, systems, and outcomes.

You’ll bring:

- Experience in one or more of the following would be advantageous: enterprise platform ownership, GRC or operational risk, business architecture, process improvement, technology governance, data and analytics, automated controls, AI governance, or model risk management.
- Strong knowledge of operational risk, controls, governance, or assurance frameworks.
- Excellent stakeholder engagement and relationship management skills across complex environments.
- Strong analytical, problem-solving, and continuous improvement capabilities.
Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
- Experience influencing outcomes and driving change without direct authority.
Knowledge of risk management systems, controls design, or related technology platforms.
- Experience managing solution backlogs, roadmaps, and enhancement priorities with business stakeholders.
- An understanding of Te Tiriti o Waitangi and its application within organisational practices.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work.

Here are some ways we encourage that:

- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to 11:59pm 1st November 2027 however if an ideal candidate is found we may progress screening and interviewing sooner.

Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [email protected] quoting the Job Identification number in the Job Info section.