Program Executive, OEM

At Penguin Solutions (Nasdaq: PENG) – The AI Factory Platform Company – we’re building a team of innovators who thrive on collaboration, creativity, and the opportunity to help shape the future of AI. As part of the AI technology revolution, our teams design, build, deploy, and manage AI factories for enterprises, sovereign AI initiatives, and neocloud providers worldwide.

Headquartered in Silicon Valley, California, Penguin Solutions operates globally through a network of R&D, manufacturing, and sales locations. For nearly three decades, we have operated at the intersection of memory and AI/HPC infrastructure. That engineering expertise positions us to power the next generation of AI workloads, from training to inference and agentic AI at scale.

Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute systems, end-to-end services, and industry-leading partner solutions in a full-stack AI factory platform designed to help customers deploy and scale AI workloads with speed and precision.

At Penguin Solutions, we value ideas over hierarchy and believe in servant leadership, where leaders enable teams to do their best work. We empower employees to take ownership, drive innovation, and grow through challenging work, continuous learning, and exposure to advanced AI tools and technologies. With flexibility where it matters and a strong focus on outcomes, Penguin Solutions is a place to do your best work, grow your career, and make a meaningful impact.

Job Overview

The Program Executive, OEM manages customer orders and serves as the first point of contact for customer inquiries related to products, pricing, availability, lead times, order status, and delivery schedules. The role coordinates with internal departments to support on-time delivery, site KPI achievement, demand forecasting, order management reporting, audit requirements, and revenue reporting to the Product Line.

Responsibilities

- Process customer purchase orders in accordance with the company order processing and pricing policy.

- Handle customer requests for order changes promptly, maintain order and customer data files, and collaborate with relevant employees and departments to facilitate the changes. Handle inquiries regarding products, pricing, availability, and lead times.

- Update customers on order status, delivery schedules, and any changes.

- Serve as the first point of contact for customers by phone or email, evaluate requests, provide the necessary information, or route requests to the appropriate person.

- Liaise with other departments to support on-time delivery.

- Drive site KPIs, including Commit Orders Timely, On-Time Delivery, and Revenue Target.

- Assist in forecasting demand based on customer trends or orders.

- Use the MRP system and other officially available tools, including SAP, WIPTrack, QlikView, Salesforce, and the RMA Portal, for order management and reporting.

- Support audit requirements related to order management.

- Prepare OEM revenue reporting for the Product Line.

- Update and track inventory reserves for finished goods related to excess and obsolete material.

- Perform monthly inventory counts for RMAs in Virtual Location 87 (USA) and Location 86 (Taiwan).

- Assist the Procurement team in transacting and shipping raw components.

- Assist the Procurement team in raising debit notes for scrap material.

Qualifications

- Bachelor's degree in Commerce or equivalent.

- Minimum 1 to 3 years of order fulfillment or relevant work experience.

- Ability to work effectively as a team player.

- Preferable with knowledge of Macro or Power BI

Location

- Penang, Malaysia | On-site

Travel

- Based on business needs.