About this role
We are A-ROSA
A-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip.
At A-ROSA, we work WITH PASSION because for us, our job is more than just a profession. We treat everyone WITH RESPECT , as everyone deserves appreciation. We act WITH DEPENDABILITY because colleagues and guests can rely on us. We commit WITH A RESPONSIBLE ATTITUDE to ensure that the world remains beautiful in the future. We approach our work WITH IDEAS , as all of us have creative contributions that drive us forward.
Your Duties
- Serving as the primary contact and host for guests, maintaining active guest contact in public areas.
- Advising and assisting guests, providing tourist information, and handling complaints.
- Designing and conducting an entertaining day and evening program in collaboration with the entertainment team and excursion specialist.
- Organizing social gatherings for guests and managing entertainment equipment.
- Making announcements and providing general and route-specific information.
- Supporting the excursion specialist with the execution and accompaniment of excursions.
- Taking reception shifts and assisting the front office team with operational tasks, including operating the fire alarm and emergency centers.
- Substituting the excursion specialist and front office agents during their leisure time and assisting with embarkation and disembarkation processes.
- Providing administrative support to the excursion specialist.
Your Benefits
- The most beautiful destinations in Europe with "Overnights"
- Time to explore destinations with free days on board
- International working environment
- Swiss employment contract
- Health, accident, and pension insurance
- Outside cabin with natural light
- No costs for uniform or visa
- Discounted travel for employees and relatives
- Various training and development opportunities
- Attractive career advancement opportunities
- Organization of travel to and from the vessel
Your Profile
- Successfully completed vocational training or degree, ideally in tourism or hospitality.
- Experience in the entertainment sector is desirable.
- Knowledge of Microsoft Office.
- Excellent language skills in German and English, additional language skills are a plus.
- Strong organizational talent and excellent communication skills.
- Friendly and service-oriented demeanor towards guests.