About this role
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On behalf of the MOD, we are looking for a Digital User Researcher Senior (Inside IR35) for a 4 Months contract based Hybrid/ in Corsham .
The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence , as well as helping to protect its values and interests abroad.
The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD’s customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management .
The MOD’s aim is to provide its armed forces with the best capabilities to enable them to protect the UK’s security and advance national interests, both now and in the long term.
To do this the MOD has an annual budget of almost £53 billion and a workforce comprising 197,000 people. of which 54,000 are civilians working for the UK MOD.
The work really matters; the MOD offers a range of engaging roles which have a direct impact on the quality of services they provide, in many locations across the UK. We support teams working in HR, Primary Health Care, Corporate Services, and many others.
As a Digital User Researcher Senior , your main responsibilities will be:
- Attending and contributing to the user research community of practice
- Working within a Matrix management system
- Being part of an Agile digital service delivery team
- When required, prepare your team for internal MOD or GDS service assessments
- Build user-centred practices in new teams
- Align user research activities with wider plans to inform a service proposition
- Help projects and programmes understand the problems they need to solve for service and product users
PLEASE NOTE: SC/DV Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.
Essential:
- Demonstrable experience planning, conducting and analysing a range of qualitative and quantitative user research activities to generate actionable insights.
- Experience in Digital Data research
- Ability to develop research approaches that align with organisational objectives and influence service design and decision -making.
- Proven ability to communicate user needs and research findings effectively to multi-disciplinary teams, senior stakeholders and decision -makers.
- Strong understanding of inclusive, accessible and ethical research practices, ensuring services meet the needs of diverse user groups.
- Ability to synthesise complex research data into clear recommendations and drive user-centred improvements to products and services.
- Security clearance level: SC
Desirable:
- Experience establishing research standards, mentoring researchers and contributing to the development of user research capability.
- Experience conducting research across multiple user groups, channels or complex service environments.
- Evidence of contributing to the wider user research profession through communities of practice, knowledge sharing or professional leadership .
- Experience selecting and applying appropriate research methodologies across different service lifecycle stages and levels of ambiguity.
- Ability to identify wider patterns and opportunities from research findings to inform organisational strategy and continuous service improvement.
- Security clearance level: Developed Vetting (DV)
Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident
As a Disability Confident employer, the MOD encourage applications from disabled and neurodivergent candidates . Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.
Armed Forces Covenant
As a signatory of the Armed Forces Covenant, the MOD welcome applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.
In applying for this role, you acknowledge the following “this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.