Disputes Supervisor

Work Flexibility: Hybrid

What you will do

- Lead the Disputes team, including defining responsibilities, planning resource needs, coaching employees, managing performance, and contributing to compensation decisions.
- Monitor dispute management activities and platforms, ensuring established quality and productivity targets are tracked and corrective actions are implemented when needed.
- Oversee complex accounts receivable dispute portfolios, supporting timely resolution and escalation of unresolved items.
- Identify recurring issues and process gaps, recommending and implementing improvements that strengthen dispute resolution and collection processes.
- Ensure appropriate internal controls are implemented and followed across dispute management activities.
- Partner with Sales, Customer Service, Finance, and other operational teams to align dispute and collection activities with customer management processes.
- Support SAP implementations, enterprise resource planning system changes, and divisional process changes that affect dispute management activities.
- Lead and support process improvement initiatives and other dispute-related projects assigned by management.

What you will need

- Bachelor’s degree in Accounting, Business, Finance, or a related field.
- Minimum 5 years of relevant professional experience in a finance function within a matrixed international or multinational organization.
- Minimum 3 years of leadership experience at Supervisor level or above.
- Professional experience working with complex financial reporting practices and reporting systems.
- Professional experience with billing processes in multinational organizations.
- Fluent English, written and spoken.
- Proficiency with Microsoft Office.

Preferred qualifications

- Experience working with SAP and/or Oracle systems.
- Knowledge or experience with Electronic Data Interchange (EDI) processes.
- Professional proficiency in an additional language.

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Travel Percentage: 20%