Business Support Analyst

About the role

As a Business Support Analyst, you will play a key role in connecting operational performance, customer requirements, and data-driven decision-making. Working closely with Operations, Customer Service, IT, Quality, and customer stakeholders, you will help ensure that performance insights are translated into meaningful actions that improve service, efficiency, and customer satisfaction.

This role combines analysis, communication, continuous improvement, and stakeholder management. You will be responsible for monitoring business performance, identifying trends and opportunities, supporting reporting activities, and helping drive operational improvements across the organization. Your work will directly contribute to service excellence, operational effectiveness, and long-term business success.

How you will contribute

- Develop, maintain, and communicate operational and customer performance reports, scorecards, KPIs, SLAs, and business reviews.
- Partner with operational departments to ensure accurate information flow and effective communication between internal teams and customers.
- Perform system, customer, and vendor reconciliations to ensure data accuracy and operational integrity.
- Analyze trends, performance metrics, and business data to identify risks, opportunities, and improvement initiatives.
- Conduct root cause analysis and support the implementation of corrective and preventive actions to improve operational performance.
- Contribute to continuous improvement projects and support the development of solutions that enhance efficiency, quality, and customer experience.
- Maintain master data, reporting structures, and business intelligence information to support decision-making.
- Support training, user acceptance testing, process improvements, and project activities across the business.
- Create, maintain, and improve operational documentation, work instructions, and process descriptions.
- Monitor operational performance and proactively communicate issues, risks, and opportunities to relevant stakeholders.

What you will bring

- Experience analyzing data, performance metrics, or business processes within a logistics, manufacturing, supply chain, customer service, or related environment.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and business improvements.
- Effective communication and stakeholder management skills, with the ability to collaborate across teams and explain findings clearly to different audiences.
- Proficiency in Microsoft Excel and experience working with reporting tools, business systems, or warehouse management systems.
- A continuous improvement mindset, curiosity to investigate root causes, and a proactive approach to solving challenges and supporting business growth.

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone