About this role
Essential Functions :
Please check L (Still Learning Function), P (Successfully Performing), NP (Not Performing) or N/A (Not Applicable) for each as appropriate. Note comment # on page 2c.
- Coll Assigns and escalates bugs to Product Owners.
- Engages with end‐users to validate updates.
- Collaborates with Product Owners in agile environment to meet project deadlines.
- Facilitates deployments and automates test procedures in both QA and production environments.
- Provides technical assistance; writes and maintains user documentation and trains and supports users.
- Prepares technical support by collecting, analyzing, and summarizing information and trends.
- Serves as subject matter expert for business-critical applications and be able to identify and troubleshoot issues quickly.
- Collaborates with Agile Scrum development teams to identify and resolve production issues.
- Provides valuable feedback to Agile Scrum Product Owners on application improvements.
- Monitors/follows up with Agile Scrum team Product Owners on backlog item status.
- Cross-training next level of support on application and business workflows
- Participates in testing and de-bugging during pre-deployment and post-deployment stages.
- Creates and executes automated test cases based upon project requirements.
- Participates in daily Scrum team meetings with developers and product owners to discuss project goals and statuses.
- Implements agile practices of iterative development, TDD, continuous integration, and continuous deployment.
- Participates in ongoing development, patching, and updating of released products through use of Agile process.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Bachelor’s degree in Computer Science or Engineering; Master’s degree a plus.
- Minimum two (2) years of experience in Applications Support, QA testing, or Software Development.
Pay Range: $33.00 - $40.00/hr