Learning Program Manager 3

An Account Lead’s primary outputs include:

- Act as the “connector” between client, internal teams and partners
- Act as primary liaison with client upper management and maintain positive working relationships to understand customer’s goals, objectives, and direction
- Communicates alignment between projects and account or client-level initiatives, proactively identifies opportunities
- Demonstrate a holistic understanding of and ability to articulate GP's profile, offerings, and value proposition for all GP operating groups
- Proactively develop or supports the development of creative performance solution proposals based on a thorough understanding of customers’ business processes
- Act as an escalation point for all project related issues and undertake aggressive measures to aid and assist in problem resolution
- Provides leadership and motivation to the delivery team to ensure that the client's needs are met
- Partner with a project manager to keep the project team, management and operations informed of project schedules, budget, scope and project risks and takes efforts to manage and minimize project risks
- Effectively manage multiple priorities
- Lead and facilitate meetings with internal resources and client meetings
- Work with subject matter experts to support deliverables

Essential Duties and Responsibilities

- Clearly and concisely articulate project or program structure and goals
- Cultivate and nurture new and existing client relationships with the account
- Communicate understanding of the programs and projects
- Upon client intake request, draft preliminary budget range, document client’s expectation for timing and estimate project resource needs
- Ensure project milestones are met and deliverables are on time, on/under budget and meet/exceed client expectations
- Maintain visibility to projects and forecast financials as well as obstacles
- Helps prepare the project team for internal and external team meetings and presentations
- Lend ad-hoc support to various project teams, as necessary, during project implementation
- Report feedback, concerns, comments and questions from the client to the project team
- Travel to and work in the company’s office to attend meetings or travel to the client’s office for meetings
- Travel to support off-site events that the team has created content for
- Continuous education regarding learning and development industry trends

Experience

- Working in the automotive industry, working with dealerships and the Field organization are a plus
- Working directly with multiple clients for more than 2 years required
- Working with project teams to complete projects daily
- Bachelor’s Degree in related discipline preferred
- Microsoft Office Suite including MS Teams, Excel, PowerPoint, Word and SharePoint required