About this role
About the Role
Join an early-stage AI company serving the consumer packaged goods sector as a technical partner to customer operations teams. You will own implementations from initial discovery through go-live, helping customers improve their wholesale workflows and shaping product capabilities through insights from the field.
What You'll Do
- Lead customer onboarding from discovery and integration through configuration, testing, and go-live.
- Work with operators to map purchase-order-to-cash workflows and determine how the platform should support their needs.
- Build and troubleshoot integrations across EDI, ERP, inventory, accounting, and freight systems.
- Translate operational requirements into data models, configurations, and product capabilities.
- Share implementation learnings with engineering and help turn customer feedback into product improvements.
What We're Looking For
- At least 3 years of experience in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role.
- Experience owning customer onboarding end to end, from discovery through deployment and go-live.
- Hands-on experience integrating EDI with ERP, inventory, accounting, and freight systems, ideally in CPG, supply chain, logistics, or wholesale operations.
- Working knowledge of APIs, data models, SQL, and integration debugging, with the ability to read and write code as needed.
- Strong systems thinking and comfort navigating ambiguity, operational complexity, and changing priorities.
Compensation & Benefits
Salary range: $0 to $200,000 USD annually. Visa sponsorship is not available.
Location
On-site in New York, United States.