Practice Assistant II

Site: Brigham and Women's Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Be the welcoming first point of contact for our patients! In this role, you'll keep our practice running smoothly by supporting every step of the patient visit, from scheduling and check-in to check-out. Duties may vary by department.

What You'll Do:

• Greet and assist patients in person and by phone, answering routine inquiries

• Schedule appointments and maintain accurate records; with experience, take on surgical scheduling and schedule changes/blocking

• Handle messages for prior authorizations, provider questions, prescription refills, and test results

• Request medical records and lab results; process billing forms and scan documents into Epic

• Accept co-payments as needed

• Support daily office operations: mail, faxes, filing, printing schedules, and typing forms and memos

• Serve as an Epic Super User for scheduling, registration, and billing, and help train others (Epic training provided!)

If you're organized, people-focused, and ready to make every patient visit a great experience, we'd love to hear from you. Apply today!

Qualifications

Education
High School Diploma or equivalent required

Licenses and Credentials

Experience
2-3 years of office experience required; healthcare setting preferred.

Knowledge, Skills and Abilities
- Proficient in Microsoft Office Suite, with knowledge of office operations, standards, and procedures (filing, copying, scanning, printing, and faxing).
- Able to use the phone system, handle non-routine calls, and resolve routine issues.
- Strong written and verbal communication skills, tailored to the audience.
- Able to understand work-related documents, compose and edit emails, memos, and letters, and take complete, accurate messages.
- Well-organized, with strong time management skills to manage own and others' time, handle multiple tasks, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Department: BWH Primary Care – 22 Patriots Place, 4th Floor, Foxborough, MA

Schedule: Full-time day shift, 40 hours per week, fully onsite

Compensation: Starting at $20.00 per hour, with higher rates based on years of experience.

Benefits: Medical, dental, and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more!

Make a meaningful impact every day! As a key member of our clinical operations team, you’ll deliver administrative support that keeps our practice running smoothly and efficiently. In this fast-paced, dynamic role, you’ll be a welcoming presence who helps foster a positive, efficient, and compassionate environment for patients and clinical staff alike.

Remote Type
Onsite

Work Location
22 Patriot Place

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$17.71 - $24.94/Hourly

Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
2410 Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.