SENIOR HR WORKPLACE INVESTIGATOR E&LR

Job ID: 67650

Job Category: Human Resources

Division & Section: People & Equity, Employee Relations

Work Location: METRO HALL, 55 John St. Toronto, ON

Job Type & Duration: Full-time, Permanent Vacancy & Temporary (12 months) Vacancies

Salary Range: $105,241-$160,649, PSG #TM5344, Wage Grade PTM3

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 2

Posting Period: 23-Oct-2026 to 06-Nov-2026

Toronto is Canada's largest city, the fourth largest in North America, and home to more than three million residents. As one of the world's most diverse and dynamic urban centres, Toronto is recognized globally for its economic strength, vibrant cultural landscape, and exceptional quality of life.

Behind the essential programs and services that support our residents, businesses, and visitors is a workforce of approximately 42,000 employees. The People & Equity Division plays a vital role in enabling this work, delivering strategic human resources, employee relations, equity, and organizational effectiveness services across a complex, multi-site, unionized and non-unionized environment.

Recognized as one of Greater Toronto's Top Employers for 2026, the City of Toronto is committed to creating an inclusive, high-performing workplace where employees can lead, learn, and grow. We value integrity, fairness, and accountability, and are dedicated to fostering a culture that reflects and celebrates the diversity of the communities we serve.

Position Summary
This is an exciting opportunity to join the Internal Investigations Unit within the People & Equity Division. This specialized team is responsible for conducting fair, impartial, and thorough workplace investigations that support a respectful, accountable, and inclusive work environment across the organization. The team plays a critical role in investigating complex and sensitive employee relations matters while ensuring procedural fairness, confidentiality, and compliance with applicable legislation, policies, and collective agreements.

As the Senior HR Workplace Investigator, you will lead complex workplace investigations including allegations of misconduct, harassment, discrimination, fraud, conflict of interest, theft, absence abuse, and other workplace concerns involving both unionized and non-unionized employees. Drawing on advanced investigative techniques, trauma-informed practices, and sound judgment, you will gather and assess evidence, conduct interviews, and prepare comprehensive investigation reports.,.

Major Responsibilities

- Conduct thorough and objective investigations regarding allegations of misconduct or wrongdoing for unionized and non-unionized staff across the organization.

- Review and analyze files with a focus on fact-finding, procedural fairness, timeliness, and attention to detail.

- Investigate absence abuse, fraud, conflict of interest, theft, maladministration, workplace code and non-code harassment, nepotism, cronyism, substance abuse, unethical behaviour, and other alleged forms of workplace misconduct.

- Employ trauma informed approaches to conducting workplace investigations involving parities who have or are experiencing trauma, or varying degrees of mental wellness, those who are emotionally distressed or have dysregulated behavioural outbursts.

- Utilize a variety of communication and psychological safety training including different strategies to effectively communicate with persons of diverse abilities and backgrounds who may be distressed, confrontational or emotional due to an alleged incident.

- Conduct on-site interviews and gather evidence at various work locations. Record and maintain meeting minutes, electronic and hardcopy records.

- Utilize assessment of the evidence and credibility analysis of the parties to make factual findings and provide detailed reports, confidential communications, and briefings.

- Determine whether the factual findings amount to a breach of the applicable City bylaws, policies, procedures, or legislation.

- Provide guidance to staff through the investigations process, ensuring effective teamwork and communication, high-quality standards and organizational performance.

- Review and provide senior-level subject matter expertise regarding the investigation plans and reports of staff to ensure documents meet IIU standards of excellence.

- Provide developmental opportunities and onboarding to HR Workplace Investigator E&LR and HR Investigations Representative.

- Work collaboratively with partners in various Divisions, teams, management, law enforcement agencies and legal counsel to liaise and exchange information.

- Testify and give evidence regarding investigations in legal procedures, including arbitration, Ontario Human Rights Tribunal hearings, criminal and/or civil litigations.

- Maintain an expert knowledge of collective agreements, City bylaws, policies, practices, legislation, and standard operating procedures that have a bearing on workplace investigations.

- Maintain an up-to-date knowledge of workplace investigation principles, theories, practices and tools, research, and interviewing techniques.

- Represent the IIU on task forces, corporate initiatives, and other committees. Deliver education and/or training on investigation policies, procedures and best practice.

- Model and contribute to an environment which supports and values equity, inclusion, and organizational change.

- Maintain continuous and up-to-date knowledge about all forms of discrimination

- and harassment. Employ an equity lens concerning anti-Indigenous and anti-Black racism within workplace investigations practices. Comprehend the impacts of systemic racism and barriers related to workplace investigations.

- Deals with sensitive workplace issues and information in a responsible, professional, and confidential manner.

- Conduct research into assigned areas ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives.

Key Qualifications

- Post-secondary education Industrial Relations, Criminology or a related educational field, or the equivalent combination of education and experience.

- Experience working in a unionized organization conducting a variety of workplace investigations (e.g., collusion, theft, nepotism, fraud, workplace harassment etc.).

- Experience developing investigation plans, drafting detailed and comprehensive workplace investigation reports, and communicating investigative findings.

- Understanding of systemic barriers related to the workplace investigations, including knowledge of anti-Indigenous racism, anti-Black racism and the impacts of systemic racism and all forms of discrimination and harassment.

- Knowledge of trauma informed approaches to conducting workplace investigations involving parties who have or are experiencing trauma, or varying degrees of mental wellness, those who are emotionally distressed or have dysregulated behavioural outbursts.

- Ability to conduct well-reasoned, unbiased research, summarize results, and provide user-friendly information and data reports to support investigations, projects and initiatives.

- Excellent presentation and communication skills and ability to communicate effectively, both orally and in writing, with various levels of staff within the organization, including testifying/presenting evidence in arbitration hearings.

- Highly developed interpersonal skills with the ability to effectively develop and cultivate productive working relationships with staff at all levels of the organization, including Legal and Union officials.

- Excellent organizational skills with the ability to manage complex competing interests and concurrent investigations in a detail-oriented environment ensuring confidentiality.

- Ability to exercise sound judgement, integrity, discretion and political acumen while applying abroad perspective requiring an integrated knowledge of human resource management, related disciplines and business processes.

- Knowledge of employment and related legislation (e.g., Ontario Labour Relations Act, Occupational Health and Safety Act, Workers Safety and Insurance Act, Human Rights Code, Employment Standards Act), equity principles, contractual obligations and sound human resource practices.

Experience identifying fraud trends and supporting data analytics, open source searching and analyzing online information.

- Active and good standing investigative certification (e.g. ASIS, PCI, CFE) or Private Investigation certification an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’s Hiring Policies and Accommodation Process .