About this role
Cafe Attendant - Job Description
Primary Responsibilities:
- Operate the cash register and process customer transactions accurately
- Prepare and process service tags accurately
- Handle paperwork and administrative tasks
- Clean and maintain equipment (coffee machines, food warmers, etc.)
- Follow food safety and handling procedures
- Ensure compliance with health and safety standards
Store Maintenance & Merchandising:
- Conduct frequent lobby and lounge checks (every 15-30 minutes) to maintain cleanliness, organization, and product availability
- Clean and organize all areas, including floors, shelves, cafe tables/booths, counters, and guest waiting areas.
- Stock and merchandise products, including snacks, beverages, and supplies
- Monitor and replenish self-service beverage bars and high-traffic areas throughout the shift
- Maintain organization of storage areas
- Ensure product displays are fully stocked and properly faced
Customer Service (Strong Emphasis):
- Provide friendly, professional customer service at all times
- Assist customers with locating products and answering questions
- Proactively monitor customer needs and address concerns during lobby inspections
- Maintain a welcoming environment
Essential Functions:
- Stand for extended periods
- Lift and carry products (up to 40-pound weight)
- Perform repetitive tasks in a fast-paced retail environment
- Work flexible hours, including evenings, weekends, and holidays
- Multi-task effectively while managing multiple priorities
Required Skills: Exceptional customer service, attention to detail, reliability, and ability to maintain store standards while managing multiple simultaneous tasks. Regular lobby monitoring and customer engagement are critical priorities.