Care Coordinator (Neurodevelopmental Disorder Care)

JOB SUMMARY

The Neurodevelopmental Disorder Care Coordinator (NDD-CC) engages Via Care's (primarily pediatric) dental patients with neurodevelopmental disorders (NNDs) and assists with linkage to case management support and clinical services. Via Care is launching a dental program to provide dental care to children with neurodevelopmental disorders. The NDD-CC is a critical component in this program, a health care professional whose duties and responsibilities are to support pediatric NDD dental patients, caregivers, and their families as they move through Via Care's care system. The NDD Care Coordinator functions as a liaison between patients/caregivers, pediatric providers, dental providers, and external social service organizations. You help pediatric NDD patients connect with dental, primary care, and supportive services, both within and outside of Via Care — advocating on their behalf and ensuring that all parties have the appropriate patient information.

The NDD-CC is responsible for in-reach and program coordination via both in-person and telephonic modalities. The NDD-CC will also receive outside referrals, supporting all eligible patients in accessing the pediatric NDD dental program. The NDD-CC is charged with the navigation of individual members program eligibility involving insurance and, specifically, Medi-Cal eligibility. The NDD-CC will also be assigned to support other team members in coordination with the pediatric NDD dental program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Operate as a supportive role within an interdisciplinary healthcare team utilizing an integrated care and treatment model.

- Provide education, outreach, case management, and navigational services to qualifying members with the most complex medical and social needs.

- Collaborate with individual case managers to connect NDD patients to primary care providers (PCP) and related providers as needed to navigate toward health and behavioral interventions that will maximize patient health outcomes.

- Responsible for increasing NDD dental care caseloads by reaching out to existing pediatric NDD patients and their caregivers.

- Handle internal and external program pediatric NDD dental referrals not limited to in-clinic providers, partner referrals, and outreach leads.

- You will be required to participate in monthly meetings and NDD training courses.

- Stay up to date with programmatic changes within Via Cares pediatric and dental care for children with neurodevelopmental disorders.

- Collaborate with other NDD care team members to better understand the experiences of Via Cares pediatric NDD dental patients and their caregivers.

Outreach and Community Mobility

- Assists pediatric NDD dental patients and their caregivers through the healthcare system by operating as a patient advocate and health systems navigator.

- Coordinates continuity of patient care with external healthcare organizations and facilities.

- Facilitate clients in their comprehensive health self-screenings to collect functional, environmental, psycho-social, employment, housing, educational, and health information, as appropriate as it relates to health outcomes.

- Engage families, conduct assessments, suggest referrals, give feedback to dental providers, and produce documentation.

- Educates NDD patient caregivers about the health care system and facilitates relationship-building between the two.

- Participates/assists as needed in any activities related to the pediatric NDD dental program and in collaboration with partners of the clinic.

- Attends ongoing training for neurodevelopmental health care and care coordinators.

- Advises patients and others regarding health care and other facilities available to them; assists patients in utilizing services; makes follow-up contacts when required.

- Assist in gathering and evaluating data concerning the program to which assigned; may perform incidental clerical duties such as keeping records, answering the telephone, and arranging client appointments.

- Other duties as assigned: These duties may be modified, and functions of the job description based on the needs of the organization.

Qualifications

- ​​​​​​2+ years of relevant experience

- Master of Social Work (MSW) or Master of Public Health (MPH) preferred

- Bilingual English/Spanish

- Experience working with children and/or adults with neurodevelopmental disorders preferred

SPECIAL REQUIREMENTS

- Able to work flexible job hours (including some evenings and weekends)

- Willingness to work in various environments, including various Via Care clinics or external social service provider offices as applicable.

- Requires high mobility to connect with patients at various locations.

- Excellent driving record and automobile insurance coverage.

- Subject to a criminal background check prior to employment.

- TB clearance, to be renewed every year. Vaccines and boosters as needed.

Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

Equal Opportunity Statement

Via Care Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Via Care Community Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

In compliance with California Labor Code 432.3, as amended effective January 1, 2026, this job posting includes the pay scale for the position. The pay scale represents a good‑faith estimate of the salary or hourly wage range the employer reasonably expects to pay for the position upon hire. Actual compensation within the posted range will depend on experience, skills, and internal equity.