Security Officer

Location: Avon, CO
Employment Type: Part-Time
Pay: $25.00 per hour
Schedule: Friday - Sunday | 10:00 AM - 6:00 PM

Position Overview

Citadel Security USA is looking for a reliable and personable Unarmed Security Officer to provide daytime coverage in Avon, Colorado. This position combines active observation, access management, routine patrols, and direct assistance to guests and staff.

The ideal candidate understands that effective security involves more than watching an area. It requires attentiveness, sound decision-making, respectful communication, and the ability to respond appropriately when concerns arise. Officers are expected to maintain a professional presence while helping ensure that daily activities proceed safely and smoothly.

Essential Duties and Responsibilities

Patrols and Site Awareness

- Perform scheduled rounds through designated indoor and outdoor areas, including common spaces, corridors, parking areas, and authorized restricted zones.

- Stay alert to unusual activity, potential hazards, and conditions that may affect the safety of people or property.

- Maintain a visible and approachable presence throughout the assigned shift.

- Observe surveillance cameras and alarm systems and report concerns in accordance with established procedures.

- Identify maintenance or safety issues and notify the appropriate management contact.

Access Control and Property Security

- Observe entrances and exits and verify identification or authorization when required.

- Follow established procedures for admitting employees, vendors, visitors, and other authorized individuals.

- Issue, track, and secure keys or access credentials as assigned.

- Help ensure that property rules and access restrictions are followed consistently.

- Safeguard assigned equipment and report missing keys, access concerns, or equipment problems promptly.

Incident Response and Conflict Management

- Respond to alarms, medical situations, disturbances, and other incidents according to training and established procedures.

- Remain calm and communicate clearly when handling complaints or tense interactions.

- Use appropriate verbal de-escalation techniques whenever practical and safe.

- Request supervisory, emergency, or law-enforcement assistance when a situation exceeds assigned responsibilities.

- Provide accurate information to authorized personnel following an incident.

Guest Assistance and Communication

- Offer directions and respond courteously to routine guest questions and concerns.

- Assist staff and visitors while maintaining appropriate security boundaries.

- Address complaints respectfully and refer issues requiring additional authority to management.

- Balance customer service with consistent enforcement of applicable rules.

- Communicate professionally with supervisors, coworkers, and other authorized contacts.

Reports and Daily Records

- Maintain complete and accurate activity logs throughout the shift.

- Document incidents, accidents, unusual behavior, and other significant events in clear, factual reports.

- Report hazards, access issues, and security concerns promptly.

- Complete required documentation according to company procedures and established deadlines.

Required Qualifications

- Valid driver's license.

- Strong verbal communication and customer service skills.

- Ability to remain composed and exercise sound judgment in stressful situations.

- Dependable attendance and punctuality.

- Ability to follow written instructions, established procedures, and supervisor direction.

- Willingness to perform both indoor and outdoor patrol duties.

- Ability to maintain awareness of surroundings while interacting with the public.

Preferred Qualifications

- Previous experience in guest services, hospitality, or a security-related role.

- Familiarity with CCTV surveillance, alarm monitoring, and access control procedures.

- Experience responding to complaints or resolving disagreements professionally.

- Knowledge of verbal de-escalation and conflict-management techniques.

- Experience completing activity logs or incident reports.

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.