Specialist - HRO - Payroll & Benefits 4B

Specialist - HRO - Payroll & Benefits

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Payroll Processing & Delivery

- Process day-to-day, end-to-end payroll for all employees across weekly, fortnightly, and monthly cycles – pay runs, reconciliations, overpayments, termination calculations, and reporting – accurately and on time.

- Create and review off-cycle and ad hoc payments, and validate payroll inputs including timesheets, benefits, deductions, and bonuses.

- Action Payroll Control Centre (PCC) alerts to maintain payroll accuracy, and manage end-to-end termination processing – final pay, Employment Termination Payments (ETPs), redundancy, leave encashments, and statutory reporting.

- Administer employee leave entitlements accurately – annual, personal, long service, parental, and termination-related payouts.

Compliance & Governance

- Ensure end-to-end compliance with Australian payroll legislation – Fair Work Act, National Employment Standards, Modern Awards, Enterprise Agreements, and applicable federal and state regulations – alongside New Zealand requirements.

- Interpret and apply Modern Awards and Enterprise Agreements accurately: classifications, overtime, penalty rates, allowances, shift loadings, public-holiday payments, and leave entitlements.

- Manage PAYG withholding, Single Touch Payroll (STP) reporting and annual finalisation, Superannuation Guarantee and SuperStream compliance, and payroll tax across states and territories.

- Monitor and apply legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations), and validate employee and contractor classifications to mitigate misclassification risk.

- Maintain payroll governance and controls – 4-eye checks, reconciliation, exception handling, and risk mitigation – keep records and payslips to legislative standards and audit-ready, and coordinate with internal and external stakeholders during client payroll audits.

Reporting & Analytics

- Analyse payroll data to spot trends, discrepancies, and improvement opportunities, and prepare and present payroll reports for management and audit.

- Monitor service performance and system analytics to surface continuous-improvement opportunities, and meet KPIs aligned with People Services SLAs.

SME, Query Resolution & Support

- Act as the Australia payroll subject-matter expert for the client and internal employees, and resolve escalated and Tier 2 payroll queries within SLA, supporting the People Advisory team.

- Respond to employee queries on pay, deductions, and benefits, provide guidance on payroll policies and procedures, and escalate complex issues to leadership for resolution.

- Provide training and guidance to junior payroll staff.

Systems, Change & Continuous Improvement

- Work across multiple platforms – SAP Payroll, SuccessFactors, Kronos, and Spinifex (Help Desk, Reporter, Documents) – to optimise payroll and team-member lifecycle processes, maintaining confidentiality and data integrity across all records.

- Identify and implement process improvements, support change delivery for key customer requirements and system changes, and contribute to User Acceptance Testing (UAT) for system updates.

- Build a positive, cooperative working environment across service-delivery teams.

Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications
Certified Payroll Professional (CPP) - Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills
Compensation Program Design, Employee Lifecycle Management, Global Payroll, Incentive Compensation, Payroll Management, Payroll Processing

Language
English

Language Proficiency -
Advanced - C1

Additional Job Location -

Job Type
Regular

Master Skill List -
HRO - Payroll & Benefits

Remote Type -
Office

Work Shift -
Variable (India)

Why join Genpact?
•     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•     Make an impact – Help global enterprises solve business challenges that matter 
•     Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•     Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•     Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.