Sr. Specialist - HRO - Payroll & Benefits 4C

Sr. Specialist - HRO - Payroll & Benefits

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Payroll Operations & Delivery

- Manage end-to-end payroll operations for all employees across Australia and New Zealand, ensuring accurate, timely wage calculations, payments, and deductions, including all statutory and regulatory components.

- Oversee payroll schedules to hit deadlines consistently, and manage end-to-end termination processing – final pay, Employment Termination Payments (ETPs), redundancy, leave encashments, and statutory reporting.

- Administer employee leave entitlements accurately – annual, personal, long service, parental, and termination-related payouts.

- Lead day-to-day operational delivery with efficient query management and timely resolution, and support the team on challenging stakeholder interactions and high-priority escalations to other service lines.

Compliance, Governance & Audit

- Ensure end-to-end compliance with Australian payroll legislation – Fair Work Act, National Employment Standards, Modern Awards, Enterprise Agreements, and applicable federal and state regulations – alongside New Zealand requirements.

- Interpret and apply Modern Awards and Enterprise Agreements accurately: classifications, overtime, penalty rates, allowances, shift loadings, public-holiday payments, and leave entitlements.

- Manage PAYG withholding, Single Touch Payroll (STP) reporting and annual finalisation, Superannuation Guarantee and SuperStream compliance, and payroll tax across states and territories – registrations, reconciliations, lodgments, and statutory reporting.

- Monitor and implement legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations), and validate employee and contractor classifications to mitigate misclassification risk.

- Maintain payroll governance, internal controls, and audit processes; keep records, employee data, and payslips to legislative standards and audit-ready; and coordinate with client auditors and regulatory bodies during audits.

- Identify and drive compliance measures to minimise risk, and stay abreast of internal policy and external legislation so the advice payroll provides is accurate.

Leadership & Team Oversight

- Lead, mentor, and develop a team of payroll officers and analysts (8–10+), building a culture of accountability, service excellence, and continuous improvement.

- Set SLAs, KPIs, and quality benchmarks; monitor data, performance, and escalations; and coach the team on metrics, managing performance where needed.

- Liaise with Quality Coaches on quality-assurance monitoring for consistent performance feedback, and give new team members a strong onboarding experience.

- Manage cyclical performance reporting, internal and external, with continuous-improvement plans, and support the team on their goals and capability.

Systems, Process & Data Integrity

- Manage payroll systems and software, ensuring data integrity and security across all systems and processes.

- Drive automation, streamlining, and best practice to improve efficiency, and collaborate with client IT and HRIS teams on system upgrades and integrations.

Stakeholder Collaboration & Employee Support

- Address employee payroll queries promptly, and communicate pay policies and procedures clearly.

- Partner with HR on compensation, benefits, and employee-relations matters, work with Finance to reconcile payroll accounts and support budgeting and forecasting, and provide payroll insights and reports to senior leadership.

- Collaborate with other Service Leads on day-to-day requirements and future improvements or projects.

Strategic Initiatives

- Develop payroll policies and procedures aligned with organisational goals, and lead projects across payroll transformation, mergers and acquisitions, or expansion.

- Keep employees satisfied through transparent, responsive payroll operations.

Qualifications – Minimum Requirements

- Bachelor's degree in accounting, finance, HR, or a related field.

- 5–8 years of Australia and New Zealand payroll experience, including leading complex, high-volume payroll, with at least 2–3 years in a supervisory or leadership role.

- Strong working knowledge of Australian payroll legislation – Fair Work, Modern Awards, NES, PAYG, STP, Superannuation, Payroll Tax – and New Zealand legislation and the relevant Enterprise Agreements.

- Demonstrated experience managing payroll compliance in a complex, multi-state Australian environment, with a proven ability to interpret legislation and implement the resulting process changes.

- Experience with HRIS and payroll systems (SuccessFactors, UKG Pro, and SAP an advantage), and knowledge of Excel macros and Google Sheets for calculations.

- Strong analytical, audit, risk-management, and stakeholder-management skills, with a focus on compliance, governance, and continuous improvement.

- Excellent organisational and communication skills.
- ## Compensation & Benefits
Continuously evaluate salary structure: benchmarking, address compression/legacy ranges, remove unnecessary ranges and improve governance/templates.

- Maintain and update salary governance documentation in alignment with Payroll; identify pain points and implement efficiencies

- Coordinate vendor, procurement, and works council interactions; inform payroll and mobility teams.

- ## Governance, Data & Compliance
Ensure adherence to SLAs, internal controls, and SOPs; maintain audit-ready documentation.

- Conduct regular data audits, resolve discrepancies, and act as control point for escalations.

- Ensure GDPR-compliant data processing and support audit remediation.

- ## Process Improvement
Oversee process documentation, template management, ad‑hoc process changes and removal of inefficient templates; ensure smooth month‑end and contractual operations.

- Identify automation opportunities and drive initiatives to reduce manual errors.

Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications
Certified Payroll Professional (CPP) - Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills
Data-Driven Continuous Improvement (DataBridge), Human Resources Operations, Lean Six Sigma (LSS)

Language
English

Language Proficiency -
Advanced - C1

Additional Job Location -

Job Type
Regular

Master Skill List -
HRO - Payroll & Benefits

Remote Type -
Office

Work Shift -
Variable (India)

Why join Genpact?
•     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•     Make an impact – Help global enterprises solve business challenges that matter 
•     Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•     Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•     Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.