Patient Services Representative

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Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

The FAU Medical Group, a Florida Atlantic University operated primary care facility, is seeking a Patient Services Representative - Boca Raton, FL.

The Patient Services Representative is responsible for handling incoming and outgoing telephone communications with professionalism and courtesy. Schedules appointments, provides information to inquirers, and transfers calls, as appropriate. This role collects, verifies and enters scheduling information and provides clerical support as needed.

Summary Of Responsibilities:

- Answer all incoming calls and route them to appropriate personnel; take messages and send tasks, as necessary.
- Schedule, confirm, and cancel appointments for patients, make calls to reschedule appointments as requested.
- Use sound judgment in handling calls, especially with upset patients, and understand when to escalate calls to triage Medical Assistant / Nurse or Office leadership.
- Triage calls accordingly and send Telephone Encounters to appropriate personnel.
- Direct other calls to other departments as needed.
- Obtain and enter accurate demographic information (address, telephone number, insurance), schedule appointments correctly – review appointment date, time, location.
- Retrieves voicemail messages as needed.
- Inform caller of items to bring to appointment (including insurance card, medications, New Patient paperwork).
- Remind patients to arrive 15-30 minutes before the scheduled appointment to complete paperwork.
- Answer questions and offer other information, as requested.
- Performs other job-related duties as directed.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

- Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
- State retirement options including tax-deferred annuities and Roth 403(b) plans.
- State employees Public Service Loan Forgiveness (PSLF) (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) program.
- Sick Leave Pool Program.
- Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
- Paid Community Engagement Volunteer Service Day (https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf)
- Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
- For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

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Minimum Qualifications:
High school diploma and 4 years of appropriate professional/specialized experience required.

Preferred Qualifications:

Experience working in clinical practice and familiarity with electronic medical records and medical billing.

Ability to work collaboratively with all levels of faculty, staff, and medical professionals.

Exceptional verbal and written communication skills are essential for success in this position.

Exceptional organizational and time management skills; and ability to handle multiple tasks.

Salary:
$22.00 Hourly

College or Department:
COM: Practice Administrative Personnel

Location:
FAU Medicine - Galen Building

Work Days and Hours:
Monday – Friday, 8:30 a.m. -5 p.m. Some evenings and weekends as needed.

Application Deadline:
2026-11-01

Special Instructions to Applicant:
VETERANS’ PREFERENCE:

Applicants may claim Veterans’ Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans’ Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at [email protected].

APPLICATION DOCUMENTS REQUIRED:
Resume

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at [email protected]. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.