Delivery Assurance & Supplier Performance Project/Team Manager

Job Requirements

Who We Are:

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

What You Will Do:

The Delivery Assurance & Supplier Performance Project/Team Lead serves as the primary link between customers, field representatives, suppliers, and internal leadership, driving accountability, consistency, and execution across all delivery assurance activities.

Primary responsibilities will include coordinating the activities, deliverables, and reporting of a team of Delivery Assurance Field Representatives (DAFRs). This role works closely with customers, field personnel, and internal leadership to ensure project milestones, supplier recovery activities, and reporting requirements are completed on time.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while providing visibility into team performance and customer commitments.

Project management:

- Track and manage deliverables for a team of Delivery Assurance Field Representatives.
- Monitor supplier recovery plans, action items, and project milestones.
- Maintain program schedules and ensure reporting deadlines are met.
- Coordinate assignments based on customer priorities and workload.
- Escalate risks, delays, and resource constraints to leadership.

Reporting & Analytics

- Create and maintain customer and internal performance dashboards.
- Track KPIs that have been determined by leadership
- Generate weekly and monthly customer reports.
- Analyze performance trends and identify areas requiring attention.

Customer Support

- Serve as a point of contact for routine program communications.
- Coordinate customer meetings and status reviews.
- Document meeting minutes, action items, and follow-up activities.
- Ensure customer requests are routed and addressed appropriately.

Team Support

- Assist in onboarding new field representatives.
- Monitor workload distribution and resource utilization.
- Support consistency in reporting and deliverable quality.
- Facilitate communication between DAFRs and leadership.

Process Improvement

- Help develop standard work, templates, and reporting tools.
- Identify opportunities to improve efficiency and reporting accuracy.
- Support implementation of new systems and processes .

What You Will Bring:

- Bachelor's degree in Business, Supply Chain, Operations, Project Management, or related field.
- 2-5 years of experience in project coordination, operations, supply chain, aerospace, manufacturing, or customer support.
- Strong organizational and time management skills.
- Advanced Microsoft Excel skills.
- Proficient in creating executive level PowerPoint presentations.
- Ability to manage multiple projects simultaneously.
- Excellent written and verbal communication skills.

Preferred

- Aerospace or manufacturing experience.
- Experience supporting supplier performance programs.
- Knowledge of project management principles.
- Experience with Power BI or reporting tools.

Pay Range: $65,000 - $80,000 annual salary

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements: This role is considered remote.

Travel requirements: 20% travel may be required.

- Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

Citizenship Requirement: Due to the nature of the work, U.S. citizenship is required.

Benefits :

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Referral program

• Vision insurance

• Short/Long Term Disability