About this role
Job Title: Student Worker - Help Desk+ Support Consultant
Job Classification: Business Operations, Student
Department: ITS Client Services
Hiring Manager: Stephanie Sanchez
Contact: [email protected]
Work Schedule: Minimum of 10 hrs per week between 7:30 am and 7:00 pm Monday-Friday and 1:00 pm and 7:00 pm Saturday and Sunday
Desired Length of Employment: Fall/Ongoing
Pay Rate: $10.00/hr
This student position is responsible for providing support to students, faculty, and staff at HelpDesk+ in Moody Library. This position is responsible for the following:
- Receive and release computers for service and resolve computer software/connectivity/printing issues.
- Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and wireless network-related issues.
- Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
- Install, configure, and maintain computer software applications.
- Provide support for applications, networks, and printers.
- Provide training to faculty, staff, and students on using technology resources.
- Ensure the security and confidentiality of sensitive information and data.
- Assist with checking in/out technology equipment.
- Complete daily tasks including but not limited to sending emails, completing inventory, and maintaining equipment.
- Perform business operations duties for assigned area of responsibility
- Provide excellent customer service to clients
- Ability to prioritize and take initiative
- Assist with various projects, activities and tasks related to business operations
- Ability to comply with University policies
- Maintain regular and punctual attendance
Employer: Baylor University
Work Location: Moody Library
Work Address: 1312 S 3rd St, Waco, TX 76798