Commercial Automation and Systems Analyst

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This position within the Commercial AI & Automation Lab team of Revenue Management supports the delivery, development and ongoing operation of automated and AI-enabled solutions for Revenue Management and Commercial practitioners. The role conducts analysis, develops assigned automation solutions, and supports the monitoring, testing and maintenance of the Revenue Management System (PROS RMA) in accordance with established business requirements and priorities.

Responsibilities:

- Commercial Automation: Contribute to the delivery of automation and AI initiatives by gathering requirements, coordinating inputs, collaborating with internal and third-party partners, monitoring development and implementation activities, and escalating risks or issues as appropriate.
- Contribute to the definition and monitoring of KPIs, reports, and dashboards used to assess revenue benefits, adoption, forecast accuracy, user workflows, and other relevant outcomes for automation and AI solutions.
- Maintain a strong understanding of the different tools & systems used across RM that involve automation, whether built in-house or from third parties.
- Support the identification of automation opportunities and develop and maintain assigned automated solutions in accordance with defined business requirements, technical standards and project priorities.
- Conduct detailed analyses of defined business issues, summarize findings and implications, and develop options for review with the Specialist, RM AI Labs. Keeping up with new advancements in automation and AI, both in industry (especially aviation related) and academia.
- Able to adjust assigned priorities in response to production issues or other critical challenges, in coordination with the Specialist, RM AI Labs.
- Participate in the assessment, testing and implementation of new tools and system changes by completing assigned analyses, test cases and documentation. Prepare analyses, status updates and supporting materials for relevant forums, and participate in meetings as required.
- Provide new and recurrent trainings to new and existing RM team members as updates and new projects in automation and AI are made available.

- Revenue Management System Support Provide initial analysis and support when issues arise in the RMA systems, document findings, and share relevant updates through established escalation channels.
- Develop and maintain assigned automated tools, emails, dashboards and reporting used to support the monitoring of RMA systems and processes. Develop a strong understanding of how the RMA systems work, including the different data sources and how they’re relevant in the end-to-end process.
- Create reporting to monitor the daily overall health of the RMA systems, across multiple KPIs including daily fares, bid prices, demand, availability, and more.
- Monitor the quality of raw data inputs and outputs from forecasting, optimization and availability systems, identify anomalies, and escalate findings through established channels.
- Support the planning and validation of system upgrades, including completing test cases before implementation and health checks following implementation.
- Collaborate with PROS, RM and ADM teams to support effective system monitoring, and provide analyses or updates in relevant forums when requested.
- Deliver established training materials and user guidance to new and existing RM team members as new features become available in our Revenue Management Systems.

Qualifications

- Master’s degree in mathematics, Statistics, Computer Science, Economics, Operations Research, Engineering or equivalent.
- Three years of relevant experience in Revenue Management, analytics, automation, systems support or a related field. Proven experience with Origin-Destination revenue management environment (PROS RMA or equivalent)
- Strong conceptual, analytical, and problem-solving skills.
- Must be able to synthesize both analytical and business information, formulate solutions and recommendations, and present results in understandable terms.
- Strong interpersonal and communication skills, with the ability to explain technical or analytical information clearly, collaborate with stakeholders, and support the adoption of new tools and processes. Ability to support the translation of business needs into documented technical requirements, in collaboration with business stakeholders, providers, and developers.
- Ability to carry out assigned work with general guidance, raise risks promptly and recommend next steps within established processes. Demonstrates clear ownership behaviors and skills when tackling problems, providing updates, and determining next steps.
- Required expertise using Microsoft Suite (Excel, PowerPoint, etc.) and AI-powered assistant and technologies
- Advanced technology skills in particular working with large databases (expertise in SQL, MS access, VBA, PowerPivot, R, coding and debugging are considered definite assets) and transform them into clear business insights.
- Advanced skills with Power Automate or equivalent tools are a strong asset.
- Experience with building Agentic AI agents is a strong asset.
- Experience with revenue management, forecast, optimization & data modelling, in industry or academic environment, an asset.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.