About this role
Job Summary: Patient Consult/Implant Coordinator
The Treatment Coordinators role is integral to practice success and is considered a sales position . The TC will be responsible for ensuring patients receive a correct treatment plan as diagnosed by the doctor, provide financial alternatives, assist the patient in removing any barriers to treatment, and assisting the doctor with closing the patients case.
Duties/Responsibilities:
- Maintain a high understanding of the practices lead-to-sales process.
- Nurture leads and opportunities as defined by the lead to sales process training.
- Partner with Marketing Manager on marketing campaigns and follow up on targeted leads from campaigns.
- Assist with content creation for marketing platforms as requested (patient testimonials)
- Present (or compliment the doctors presentation) of comprehensive plan to patients from the consult or initial examination.
- Provide financial alternatives and assist with 3rd party financing.
- Coordinate patients care, necessary appointments, and team member hand offs.
- Track case acceptance, money collected and report daily/weekly.
- Track and follow up with all patients who have unscheduled treatment.
- Use practice management and other pertinent software accurately, by entering correct data into systems to ensure patients care is precisely documented.
- Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned.
- Perform other duties as required.
Required Skills/Abilities:
- Excellent written and verbal communication skills
- Superior interpersonal and customer service skills
- Has empathy for others and high emotional intelligence
- Is self-motivated and driven
- Has a professional and confident demeanor
- Maintains excellent organizational skills
- Adaptable and open to learn
Education and Experience
- Highschool diploma required, higher education preferred.
- 2+ years of prior sales experience
- 3+ years in customer service or related field
- Healthcare experience preferred, but not required
- Fluent in English required and Spanish as second language is a plus.
Physical Requirements
- Ability to withstand prolonged periods of sitting at a desk, using a phone, and working at a computer.
- Ability to move within the office as needed for meetings, access office equipment, and escort patients to treatment areas.
- Ability to lift to 0-15 pounds if necessary.
Company Benefits
Comprehensive benefit package including competitive wages, health insurance, 401K, PTO accrual, and paid holidays.