D365 Functional Consultant/Business Analyst (Field Service and Project Operations)

This is a 12-month temporary employment position supporting the implementation and deployment of Microsoft Dynamics 365 (D365) Field Service and Project Operations.

Work Location: Fully Remote or Hybrid (for candidates located near our Jacksonville, FL office)

POSITION SUMMARY

The temporary employment is for both a Functional Consultant/Business Analyst to support the solution verification, implementation, data migration, testing and deployment of a new platform and associated integrations and applications.

The Business Analyst’s role is to elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will also apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions.

The Functional Consultant role is to utilize best practices and methodologies to design, configure, implement, and maintain Microsoft Dynamics 365 Field Service and Project Operations. Duties may include business requirements gathering, design/configuration, writing/reviewing user stories, testing, data migration, product showcases, quality assurance, training, and support.

KEY RESPONSIBILITIES

Strategy & Planning

- Collaborate with project sponsors to determine project scope and vision.
- Clearly identify project stakeholders and establish user classes, as well as their characteristics.
- Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
- Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
- Work with stakeholders and project team to prioritize collected requirements.

Application Support

- Work with the relevant stakeholders and take ownership of the incidents.
- Working directly with end users in a support capacity.
- Problem solving and Analytical skills.
- Provide feedback to the product team for improvements.
- Excellent verbal and written communication skills for all levels of the business (including technical and business audiences).

- Provides escalation support for help desk as needed.

Application Deployment & Customization

- Work with team members and independently to configure Microsoft Dynamics 365 (Field Service/Project Operations) and key third-party products. This work would include building custom CRM entities, configuration of various CRM components (business processes, workflow), security configuration, and report writing.

- Performs gap analysis from requirements gathered to solution proposed.

- Completes project documentation such as: Functional Requirements Document, User Stories, User Acceptance Test Scenarios, and End User Training Documentation/Quick Reference Guides

- Documentation creating Process Flow Diagrams, Functional Design Documents, Business Requirement Documents, and gap analysis.

- Configuration of CRM system, including workflows and setup

- Customizations and configurations for the Field Service (Dynamics 365) mobile app - both for online and offline scenarios

- Clear understanding of integrations with other systems or previous experience with integrations.

- Utilizes Microsoft DevOps to track project tasks.

- Participates in all tasks relating to feature testing, solution testing, and user acceptance testing.

- Performs end user training in one on one, webinar, and classroom style settings.

- Works with management to keep projects on schedule and recommend needed action to meet deadlines.

REQUIRED QUALIFICATIONS

Education

- Bachelor’s degree in Business, Computer Science or D365 certifications and 4 years’ experience.

Minimum Requirements

- 4+ years of Microsoft Dynamics 365 Field Service and/or Project Operations experience with a base understanding of the entity and Object Model with a consulting background
- Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality management, and change management
- Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
- Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
- Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
- Understanding of application development and software development life cycle concepts.
- Experience with Microsoft Power BI and/or Power Platform

CORE COMPETENCIES

- Customer service & communication
- Accountability & execution
- Teamwork
- Reliability
- Functional & technical expertise

ABOUT CITY FM

City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management.

With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the GDI Ainsworth family founded 90 years ago. Ainsworth is Canada’s leading integrated multi-trade services provider with over 4,000 team members across US and Canada.

WHY SHOULD YOU WORK AT CITY FM?  
City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match.

We don’t just hire anyone at City FM; we’re looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand.

When you join City FM, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon.

Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in!

So, if you’re ready to get started, we’re ready for you.

City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.