Patient Service Representative

Job Title: Patient Service Representative Job Description
The Patient Service Representative serves as the primary point of contact for patients in person and by phone, ensuring a welcoming experience and efficient administrative support. This role manages patient check-in and check-out, appointment scheduling, registration, insurance verification, and payment collection while maintaining accurate records in the CS-Link/Epic system. The position also supports referral and authorization processing, patient and provider correspondence, and helps patients understand clinic policies, procedures, and services.
Responsibilities
- Act as the primary point of contact for patient relations, both in person and by phone, providing courteous and professional service.
- Greet patients upon arrival, assist with questions or concerns, and escalate issues appropriately when needed.
- Check patients in and out of appointments, ensuring all required documentation is complete and accurate.
- Collect co-payments and other patient payments, issue receipts, and reconcile payments in accordance with established procedures.
- Verify patient demographics and insurance information accurately in the CS-Link/Epic system.
- Schedule patient appointments and complete full patient registration, ensuring data integrity and adherence to clinic guidelines.
- Process and track referrals and authorizations for various insurance types, following health plan and authorization procedures.
- Handle patient and provider correspondence in a timely and professional manner, maintaining confidentiality and accuracy.
- Explain clinic policies, procedures, and available services to patients in a clear and supportive manner.
- Utilize the EPIC system for surgery scheduling, particularly for plastic surgery procedures, as required.
- Sanitize and maintain a clean and organized workspace using provided supplies and following department guidelines.
Essential Skills
- Minimum of 1 year of patient service representative or healthcare administrative experience, preferably in a hospital setting.
- Ability to read, understand, and respond to detailed oral and written instructions.
- Knowledge of medical insurance and medical office procedures.
- Experience working with health plan insurances and authorization processes.
- Proficiency in using the EPIC system, including CS-Link/Epic for patient demographics and insurance verification.
- Ability to schedule surgeries and coordinate related administrative tasks.
- Strong verbal and written communication skills for interacting with patients and providers.
- Attention to detail and accuracy in data entry, payment reconciliation, and documentation.
Additional Skills & Qualifications
- 2 years of experience as a Patient Service Representative is preferred.
- Experience in a hospital or similar healthcare environment is highly desirable.
- Familiarity with plastic surgery procedure types and related scheduling processes is a plus.
- Ability to manage multiple tasks in a fast-paced clinical setting.
- Strong organizational skills and the ability to prioritize work effectively.
Work Environment
This is an on-site, day shift position with typical hours from 8:00 a.m. to 5:00 p.m. in a clinical setting located in West Hollywood. The role is strictly temporary at this time, with potential for renewal depending on business needs. The environment involves regular interaction with patients, clinical staff, and administrative systems such as CS-Link/Epic. The workspace requires routine sanitization using provided supplies and adherence to department cleanliness guidelines, contributing to a professional and hygienic healthcare setting.
Job Type & Location
This is a Contract position based out of Santa Monica, CA.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Santa Monica, CA.
Application Deadline
This position is anticipated to close on Oct 27, 2026.
Workplace Type
This is a fully onsite position in Santa Monica,CA. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
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