Senior Account Manager- Public Sector

<b>Overview</b><br><p class="x12ofw9d">The <strong>Senior Account Manager- Public Sector</strong> leads innovative sales strategies, aligning internal and external teams to drive execution and manage customer relationships at all levels. The role requires strong experience in C-level engagement, strategic business conversations, and outcome-driven sales.</p><p class="x12ofw9d">Strong competitive intelligence and recent market experience are essential to developing innovative, effective sales strategies that transform customer businesses and achieve our business objectives.</p><p class="x12ofw9d">Previous or current public sector experience is required. Combined with strong senior-level expertise, this experience will enable the development of strategic approaches for the healthcare, state government, and financial sectors, driving impact and establishing a strong presence within the Mexican government.</p><br><br><b>Responsibilities</b><br><div class="___9jutps0 fxqkrvf fj25m7a f1vhk6qx fy77jfu f1ewtqcl fyycim2 f1o3aigz fvueend f1qqvntb fc7z3ec fat0sn4 fe2my4m fekwl8i f11lbe85 f7nvlb8 f1aak5z6 f3ez9ro f1w4u52j ftk34rb f1ycr6ss fjoz1pn"><div><div class="___e1kn4u0 f1uinfot fvueend"><strong>Account Management</strong></div><div class="___e1kn4u0 f1uinfot fvueend"><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Leads the development and application of mature and dynamic account plans utilizing common sales and delivery methodology for the Microsoft sales organization grounded on proven and often-tailored methodologies to manage business portfolios. Leads strategies for assigned accounts that yield high-volume sales and open new opportunities for both Microsoft and the customers and that are on track with goals, outcomes, and forecasts. Leads multiple, diverse, and high-performing teams and industry experts on plan execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth. Orchestrates extended team and embraces partners to scale business by understanding partner goals and creating an interested in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets. Drives integrated joint account governance through customer plan on regular frequency. Identifies initial stakeholders, customer needs, and customer priorities. Proposes initial Solutions/Sales Plays. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.</span></div><div class="___14bndmn f22iagw f1063pyq fbhxue7 f103sakk f6jr5hl fvueend f1uinfot"><div><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs. Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.</span></div></div><div class="___14bndmn f22iagw f1063pyq fbhxue7 f103sakk f6jr5hl fvueend f1uinfot"><div><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans (inclusive of partners) and involves senior leadership team. Ensures teams are documenting in the Account Plan.</span></div></div><div class="___14bndmn f22iagw f1063pyq fbhxue7 f103sakk f6jr5hl fvueend f1uinfot"><div><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Proactively expands network of key internal (e.g., Industry Solutions [IS]) and external partners and other business decision makers in customers' accounts to ensure execution of core tasks and transactions, to grow partner impact, and to provide seamless account management experience for customers. Leads efforts with key mainstream partners to develop and promote long-term, mutually-beneficial business and technology transformation strategies and works with other roles and partners to formulate transformation and expansion strategies that ensure customer success. Identifies board influencers and proactively engages with them to drive Microsoft's perspective in the account. Drives joint solutions with partners. Where applicable, shares opportunities outbound with partners, and reviews/accepts opportunities shared inbound. Proactively engages and works with partners’ sellers directly to drive non-qualified opportunity momentum and deal closure inclusive of partners.</span></div></div></div><div><div class="___e1kn4u0 f1uinfot fvueend"> </div><div class="___e1kn4u0 f1uinfot fvueend"><strong>Customer Engagement</strong></div><div class="___14bndmn f22iagw f1063pyq fbhxue7 f103sakk f6jr5hl fvueend f1uinfot"><div><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Proactively develops a comprehensive understanding of customer's business and technology needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers' needs to deliver new insights on customers' business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer business and technology solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model. Connect customers with other customers/partners on areas that may benefit them. If industry aligned, also develops a deep understanding of the customer's industry.</span></div></div><div class="___14bndmn f22iagw f1063pyq fbhxue7 f103sakk f6jr5hl fvueend f1uinfot"><div><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Proactively elevates a strong customer engagement strategy among internal stakeholders and partners to foster trust and brand growth and loyalty through multiple levels of the customer's organization through consultative engagement in the assigned accounts, leading broad team efforts. Connects the customer to Microsoft business and technical executives establishes Rhythm of Business (RoB) with top customer sponsors to regularly highlight the value of the Microsoft solutions and subsequent Return on Investment (ROI). Articulates Microsoft's and partners' point of view and creates deep and long-term through joint stakeholder mapping connections with customers (e.g., C-Suite) to influence purchase decisions, increase interaction and participation, and expand impact into other segments. Assists partners in joint-selling by establishing joint desire to create new go-to-markets and accelerating through high levels of the organization (e.g., President). Leverages digital selling methods (e.g., digital) to grow your network and create a pipeline, consume account-based marketing outputs, and reflect in the engagement strategy in our customer plan.</span></div></div><div class="___14bndmn f22iagw f1063pyq fbhxue7 f103sakk f6jr5hl fvueend f1uinfot"><div><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Supports high-impact transformation solutions (e.g., forward thinking, flagship) through technology for assigned accounts in multiple, global businesses that drive outcomes which create business value for customers. Expert in leveraging consultative and insightful listening skills to own the development of strategies that showcase the value added by innovative ideas grounded on digital transformation for accounts based on account needs and customer's expectations. Is sought out by the customer for guidance related to transformation. Ability to influence and mitigate proactively competitive risk. Ensures high-profile line-of-business wins are captured (e.g., press release, video) as reference for multi-region/worldwide scale. Deploys showcase solutions into customer digital transformation centers for broader distribution.</span></div></div></div><div><div class="___e1kn4u0 f1uinfot fvueend"> </div><div class="___e1kn4u0 f1uinfot fvueend"><strong>Industry Knowledge</strong></div><div class="___14bndmn f22iagw f1063pyq fbhxue7 f103sakk f6jr5hl fvueend f1uinfot"><div><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Leverages a strong knowledge of and experience with Microsoft's product landscape, solutions, and strategy to address customer's needs. Partners with internal industry experts (e.g., with industry teams, industry specific partners) to strengthen understanding of the industry. Leverages deep understanding of their customer to shares knowledge with virtual team and promote customer business perspectives.</span></div></div></div><div><div class="___e1kn4u0 f1uinfot fvueend"> </div><div class="___e1kn4u0 f1uinfot fvueend"><strong>Sales Excellence</strong></div><div class="___14bndmn f22iagw f1063pyq fbhxue7 f103sakk f6jr5hl fvueend f1uinfot"><div><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Develops and implements plans for maximizing upselling/cross-selling non-qualified opportunities in certain accounts. Drives plans to highlight Microsoft's and partners' solutions to solving additional business and technology issues and aims to expand budget allocated to Microsoft. Leverages virtual teams to identify and act on new non-qualified opportunities while utilizing common sales and delivery methodology for the Microsoft sales organization.</span></div></div><div class="___14bndmn f22iagw f1063pyq fbhxue7 f103sakk f6jr5hl fvueend f1uinfot"><div><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Develops compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes. Demonstrates thought leadership and presents business plans to customers to generate new non-qualified opportunities. Guides others on how to tailor industry-specific presentations. Presents outcome based cross solution strategies.</span></div></div><div class="___14bndmn f22iagw f1063pyq fbhxue7 f103sakk f6jr5hl fvueend f1uinfot"><div><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Actively engages decision makers of assigned accounts to articulate Microsoft's value proposition aligned to customer's business objectives and/or elevate Microsoft's industry status as a preferred partner. Takes a consultative approach to understanding impacts with the customer and translates features into business impact and outcomes that accelerate the customer's digital presence. Tailors solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.</span></div></div><div class="___14bndmn f22iagw f1063pyq fbhxue7 f103sakk f6jr5hl fvueend f1uinfot"><div><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Positions oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers of multiple assigned accounts by leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise (e.g., customers' sponsors) to build stronger relationships with decision makers of assigned accounts. Document and creates stakeholder map in the account plan of the key decision makers, influencers, sentiment, etc.</span></div></div><div class="___14bndmn f22iagw f1063pyq fbhxue7 f103sakk f6jr5hl fvueend f1uinfot"><div><span class="fui-Body1 fui-Text ___c56hd20 fk6fouc fkhj508 f1i3iumi figsok6 fpgzoln f1w7gpdv f6juhto f1gl81tg f2jf649">Leverages relationships with key customer contacts in assigned accounts to identify and understand the drivers of satisfaction and/or dissatisfaction. Coordinates internally to craft long-term strategies aimed at maintaining levels of customer satisfaction and increasing Microsoft's presence within the customer's organization. Orchestrates others (e.g., Customer Success Account Management [CSAM]) to anticipate issues/risks on customer satisfaction, identify drivers of dissatisfaction, determine the root cause of problems, remove blockers, and establish recovery action plan to improve customer's overall experience. Leverages key executive relationships to build trust with the customer. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans. Drives customer engagement by participating Microsoft advisory boards, etc., to provide feedback.</span></div></div></div></div><footer><div class="fui-Divider ___14drqcq f122n59 f1ewtqcl f22iagw f1063pyq fqerorx f10pi13n fk6fouc fy9rknc figsok6 fwrc4pm f17mccla fyl8oag f16vkdww fhsnbul f1gw3sf2 f1ly5f7u f1s3tz6t f1wl9k8s f13zj6fq fkfq4zb f1vccso1 f1geml7w f1r7kh1m fjml6kk f16j7guv fx01ahm fl8d8yv fj1a37q fly5x3f f163fonl f51yk4v f13rof3u f8rth92 f6czdpx f1iyka9k fzynn9s fekrn8e f1kyqvp9 fesgyo"> </div><div class="___1mr0gac f1w5jphr f1dmdbja f22iagw f9c4gz4 f15kemlc f122n59"> </div></footer><br><br><b>Qualifications</b><br><div class="___9jutps0 fxqkrvf fj25m7a f1vhk6qx fy77jfu f1ewtqcl fyycim2 f1o3aigz fvueend f1qqvntb fc7z3ec fat0sn4 fe2my4m fekwl8i f11lbe85 f7nvlb8 f1aak5z6 f3ez9ro f1w4u52j ftk34rb f1ycr6ss fjoz1pn"><h3 class="fui-Subtitle2 fui-Text ___16wcc8n fk6fouc fod5ikn faaz57k fl43uef fpgzoln ftgm304 f6juhto f1gl81tg f2jf649 f15tpi3i"><span style="font-size: 12pt;">Required/minimum qualifications</span></h3><div>Master's Degree in Business Administration AND 6+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 8+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.</div><div><h3 class="fui-Subtitle2 fui-Text ___16wcc8n fk6fouc fod5ikn faaz57k fl43uef fpgzoln ftgm304 f6juhto f1gl81tg f2jf649 f15tpi3i"><span style="font-size: 12pt;">Additional or preferred qualifications</span></h3><div>Master's Degree in Business Administration AND 12+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 15+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.</div><div>10+ years account management experience OR equivalent.</div></div></div><footer><div class="fui-Divider ___14drqcq f122n59 f1ewtqcl f22iagw f1063pyq fqerorx f10pi13n fk6fouc fy9rknc figsok6 fwrc4pm f17mccla fyl8oag f16vkdww fhsnbul f1gw3sf2 f1ly5f7u f1s3tz6t f1wl9k8s f13zj6fq fkfq4zb f1vccso1 f1geml7w f1r7kh1m fjml6kk f16j7guv fx01ahm fl8d8yv fj1a37q fly5x3f f163fonl f51yk4v f13rof3u f8rth92 f6czdpx f1iyka9k fzynn9s fekrn8e f1kyqvp9 fesgyo"> </div><div class="___1mr0gac f1w5jphr f1dmdbja f22iagw f9c4gz4 f15kemlc f122n59"> </div></footer><p> </p> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>