HR - People Support Advisor

2439256_ HR People Support Advisor

At Cummins, we believe your passion is your power. Supercharge your career with the support of a global team that empowers you to do your best work.

We are looking for a talented HR PEOPLE SUPPORT ADVISOR to join our Human resources team at our global company, located in CIENEGA DE FLORES, NUEVO LEON .

- Location: Blvd. Nexxus 2505, Cienega de Flores, N.L., Mexico, C.P. 65550

- Work Modality: On-site (100% on-site for the first 8–9 months; transitioning to a hybrid model of 3 days on-site / 2 days home office thereafter).

In this role, you will make an impact in the following ways:

- Serve as the primary HR point of contact for employees, handling inquiries, grievances, and requests end-to-end.

- Partner with the Payroll team to resolve employee compensation and payroll inquiries efficiently.

- Manage multi-channel communications, including phone calls, ticketing systems, Microsoft Teams, and face-to-face interactions.

- Support core HR processes including Labor Relations, Union Relations, Employee Benefits, Payroll coordination, and Mexican Labor Law compliance.

- Leverage HRIS systems, analytics tools, and AI tools to optimize HR service delivery.

- Ensure strict adherence to corporate policies, internal procedures, and data privacy guidelines.

To be successful in this role, you will need the following:

Skills:

- Collaborates

- Customer Focus & Service Excellence

- Conflict Management & Resilience

- High Emotional Intelligence

- Optimizes Work Processes & Fast Learning

- Data Privacy & Policy Adherence

Education, Licenses, and Certifications:

- Bachelor's degree in Human Resources, Business Administration, Psychology, Law, or related fields.

Experience:

- 1 to 3 years of experience as an HR Generalist, HR Advisor, or Employee Support Specialist in multinational or companies.

- Advanced English proficiency (spoken and written) is required for international communication with global teams (US, India, Brazil).

- Strong technical background in Office/Excel (analytics) and HRIS platforms (Workday or similar ticketing/HR systems).

Experience

- 2 to 5 years of experience in Human Resources processes, including employee relations, labor relations, compensation, benefits, and HR administrative processes.
- Experience in manufacturing environments.
- Experience working with employees, managers, and stakeholders across different functions.
- Experience in the execution and follow-up of Human Resources processes and handling inquiries related to the employee lifecycle.

- Education

- Bachelor’s degree or university degree, or equivalent, preferably in Human Resources, Business Administration, or a related field.