Guest Relations Specialist

Guest Relations Specialist – Creations Med Aesthetics & Wellness Spa

Location: Lutz, FL  
Compensation: Hourly + Bonus

About Creations Med Aesthetics & Wellness Spa

At Creations Med Aesthetics & Wellness Spa , we are dedicated to providing a luxurious and results-driven experience for our clients. Our commitment to health, beauty, and wellness is reflected in every interaction, ensuring each guest leaves feeling rejuvenated, confident, and valued . We are seeking a Guest Relations Specialist to be the face of our medspa , providing exceptional service and seamless client experiences and supporting overall business success .

Role Overview

As a Guest Relations Specialist , you will be responsible for
creating a welcoming environment, managing client interactions with professionalism, and supporting spa operations . You will oversee call management, client check-ins and check-outs, scheduling, boutique presentation, and revenue generation efforts . Your role is crucial in ensuring that every guest enjoys a personalized and memorable experience, leading to strong client retention and loyalty.

Key Responsibilities

- Deliver exceptional client service by providing a warm welcome, expert knowledge, and a professional demeanor

- Manage client scheduling, lead management, and appointment coordination with efficiency

- Process point-of-sale transactions accurately and efficiently

- Promote Creations Med Aesthetics & Wellness Spa services, gift cards, memberships, and retail products

- Assist in maintaining an elegant and well-organized spa boutique , ensuring merchandise is attractively displayed and stocked

- Provide gracious tours of the spa to educate clients on our offerings and drive reservations

- Maintain a polished and professional image , upholding IVIVA’s brand standards

- Collaborate with the team to ensure smooth daily operations and an outstanding client experience

- Participate in marketing initiatives, special events , and promotional activities

- Seek client reviews, social media engagement, and referrals to help grow the medspa’s reach

- Resolve any guest concerns with professionalism and a solutions-driven approach

- Attend ongoing training, team meetings, and educational sessions to stay informed on industry trends and services

Qualifications & Skills

- Experience in front-line guest service, hospitality, or retail preferred

- Strong computer skills and ability to learn spa scheduling software

- Excellent sales abilities with a client-focused approach

- Strong organizational and multitasking skills in a fast-paced environment

- Professional, warm, and engaging personality with outstanding communication skills

- Knowledge of skincare, medical aesthetics, and spa services is a plus

- Flexible schedule, including availability on evenings and weekends

What We Offer

- A dynamic and supportive team environment

- Opportunities for growth and professional development

- Competitive hourly pay + performance bonuses

- Discounts on treatments and retail products

If you are passionate about beauty and wellness , thrive in a team-focused environment , and enjoy delivering exceptional service , we invite you to join our team at Creations Med Aesthetics & Wellness Spa .

Apply today and become part of our mission to empower confidence and transformation!