Engineer IGW & Fixed Services Monitoring

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period for your application to move forward

Key Accountabilities

- Responsible to handle troubleshooting / resolving Fault Management, Customer & Carrier complains, efficiently communicating and effective incident handling.
- Provide the needed on-time technical support to monitoring team for all issues happens in the domains.
- Do the needful escalation and involve Second Line operations teams on time affecting manner in case of need and ensuring adequate follow up and problem resolution within contracted SLAs.
- Performing periodic analysis of incident reports and observations to proactively prevent issues from occurring.
- Overall responsibility of running network health check reports/queries/scripts and to highlight findings.
- Handling daily Incidents/TTs as per du operation policies and scope of work.
- Establish and maintain effective relationship within du and external parties (Business partners, Commercial teams, Customer Operations, IT etc.) till the resolution of faults.
- Keep Team Lead and Manager up to date with regular progress reports on incidents progress.
- Prepare/Maintains an up-to-date documentation Manual/diagrams of the existing devices/solutions to help in incident handling and supporting in day-to-day operation tasks related to the domain.
- Ensure monitoring and analysis of vendor performance for incident handling.
- Prepare incidents related technical reports and documentation.
- Support new project/ services acceptance from SOC Operations.
- Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.
- Support all efforts for the simulation and actual Disaster recovery activities in order to allow for successful service restoration in case of crisis.

Qualifications:

- Bachelor’s degree in Telecom or relevant engineering stream

Experience:

- Minimum 6 to 7 years of experience in IGW Network for telecommunication industry.
- Thorough knowledge about call routing on the Soft switch.
- Through knowledge about the pre and post digit analysis in class 4 gateways to analyse the issues escalated.
- Knowledge of SIP protocol and capability of analysing the traces provided by partner or captured.
- High level idea of service flow within the fixed voice network and IGW’s.
- Knowledge of IP networks and the basic level of understanding of the routing protocols is mandatory.
- Deep Knowledge of protocol like SIP, SS7, SIGTRAN, H.248, and Q.931 is mandatory.
- Idea of network performance KPI’s like ASR, ACD, NER etc & knowledge of issues which impact performance is a must.
- Knowledge of ITIL framework good understanding of operational process.
- Experience in Huawei Soft switches Huawei ATCA SoftX3000, ISBC, UMG8900, Alarm & Performance Monitoring using Huawei U2000.
- Knowledge of Genband C20/CS2K Soft switch, BVS and HIPCC.

Skills

- Technical competence on IGW’s, ISBC technologies and Fixed Voice Network.
- Technical knowledge and understanding of Mobile Core networks.
- Problem Solving and Decision Making
- Must have a friendly personality and good customer service skills in order to clearly and effectively communicate
- technical situations to non-technical personnel.
- Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.
- Team Work and Cooperation able to motivate and inspire the team.
- Good communication skills
- Initiative and Commitment to Achieve
- Must have exceptional customer focus – internally and externally.
- Able to handle multiple complex problems in a highly stressful environment.
- Analytical thinking.