Engineer Service Delivery Network

Key Accountabilities

- Provide the needed-on time support and troubleshooting for all issues happens in all domains, since connectivity provided through IP.
- Do the needful escalation and involve vendors on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs.
- Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring
- Overall responsibility that periodic reviews of devices configuration to remove any wrong or unneeded configuration are done
- Meeting with service owners as customers to understand their problems and giving proper response for their queries.
- Handling daily Trouble Tickets as per du operation policies and scope of work.
- Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and future upgrades of service delivery platforms and Data-Centers network.
- Providing the needed update for RFO – Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place.
- Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used.
- Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required
- Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions
- Perform periodic health checks, preventive maintenance service delivery platforms and Data Centers network to identify potential problems or loopholes, and testing the redundancy.
- Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable.
- Implement patches and updates of the service delivery platforms and Data-Centers network devices to resolve any existing/potential bugs or performance issues.
- Review all the documentation presented by either vendors or Network Development for any new network elements or technologies introduced into the network.
- Ensure consistency of network configuration and configuration database
- Prioritize & ensure the execution of performance, preventive maintenance related issues as the owner of the platform
- Coordinate with acceptance for all the changes in the network and ensure that the knowledge base is updated.
- Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization
- Develop technical reports and documentation
- Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.
- Support all efforts for releasing DR run-books in order to allow for successful service restoration in case of crisis.
- Review, approve, prepare MOP and implement connectivity CRs for different du business needs

Qualifications:

- Minimum Bachelor degree in Computer, Electronic and Electrical, network Engineering or IT (any telecom equivalent)
- Cisco Certified Network Professional – CCNP (CCIE Preferred) or other industry certification in DC domain

Experience:

- Minimum 10 years of experience in Service Delivery Network (DC) for telecommunication industry
- Deep Knowledge of all Routing/switching Layer 3 and Layer 2 protocols, and high-level layers’ protocols as per OSI and TCP/IP stacks.
- Should have experience on Cisco ACI, ASR, LB (Citrix & F5), Packet Flow Switches (PFS) and TAPs
- Should have experience on legacy platforms – N7K, N5K, 7600, 6500, 3750, 2960 routers and switches
- Should have knowledge on Juniper, Cisco, Huawei, Fortinet firewalls

Skills

- Problem Solving and Decision Making
- Team Work and Cooperation
- Good communication skills
- Initiative and Commitment to Achieve
- Excellent understanding of security infrastructure components and building highly available computing environment
- Good understanding of served and systems need to be secured like, BSS/OSS solution, mobile and fixed known services.
- Detailed knowledge of security solutions operation techniques
- Must have exceptional customer focus – internally and externally.
- Able to handle multiple complex problems in a highly stressful environment.